Assistant Front Desk Manager

Four Seasons•San Diego, CA

1d•$70,000 - $73,000

About The Position

Four Seasons Residence Club Aviara has an opening for a n Assistant Front Desk Manager . The primary function of this role is to lead and support the Front Desk operations by delivering exceptional service and fostering a culture of excellence. This position ensures that every interaction reflects the character, integrity, and quality synonymous with Four Seasons, contributing to the long-term success and reputation of the Residence Club.

Requirements

Reading, writing and oral proficiency in the English language
Previous supervisory or management experience
Hotel experience preferred
College degree or equivalent preferred

Responsibilities

Provide a warm, personalized welcome to owners and guests, assisting with check-in and check-out processes.
Handle VIP guests and special requests, ensuring all needs are met promptly and efficiently.
Maintain thorough knowledge of Residence Club amenities, services, and local attractions to enhance guest experiences.
Assist in the recruitment, training, and supervision of Front Desk, Operator, and Guest Service Attendant teams, promoting a culture of excellence in guest service.
Supervise adherence to Four Seasons Standards for Guest Services Attendants and Guest Experience Concierge.
Prepare staff schedules and complete payroll records in accordance with budgeted guidelines.
Collaborate closely with Housekeeping and Engineering to ensure timely room readiness for owners and guests.
Ensure consistent service techniques for check-in, check-out, and in-villa orientations.
Utilize property management systems for complex check-in/out functions, reservations, room blocking, housekeeping status updates, posting adjustments, notes, and availability checks.