Assistant Floor Supervisor - Village Market

Southern Adventist University•Collegedale, TN

8d•$18 - $24

About The Position

Primary responsibilities include assisting the Floor Supervisor in all areas of the Grocery and Housekeeping departments, with secondary assistance in other departments if needed; to assist with the supervision of Grocery and Housekeeping departmental student employees; to open or close the store when scheduled; to effectively run a cash register when assigned.

Requirements

Minimum educational requirement is a high school diploma or GED. A college background is preferred.
Minimum 1 year of retail experience is required, specifically with merchandising and/or inventory management.
Must possess the math skills necessary to verify vendor invoice charges and counts
Ability to hear, speak, and understand the spoken word in order to respond promptly to pages for assistance, to accommodate verbal requests from customers for information or assistance, to answer telephones and to be able to communicate effectively with customers, department employees, the store’s co-workers, visitors and sales representatives
Ability to read, write, analyze, interpret and understand the English language with sufficient proficiency in order to: read and understand company handbooks, policies and procedures; be able to compose and write information notices or bulletins to staff; read and understand other written job-related documents including postings on company bulletin boards
Ability to compose and write reports and business correspondence including effective departmental memos, employee corrective action notices and postings.
Ability to solve practical problems and deal with a variety of concrete variables in circumstances where only limited standardization may exist
Ability to interpret a variety of instructions furnished in diagram, oral, schedule or written form.
Be able to quickly learn/follow the operations and nature of assigned departmental duties
Be able to learn and run a cash register efficiently and effectively after standard training
Must have a working knowledge of effectively using Windows-based computers and basic applications (internet browsers, Word, Excel, Outlook etc.)
Be able to supervise student employees effectively, and be able to set a strong example in regards to customer service, customer hospitality, and good work ethic
As best as possible and within reason, be able to change their schedule to serve as the primary backup to the Floor Supervisor and Closing Shift Supervisor in their absence, even if little to no notice is given of their absence
Must be able to lift and carry at least 50lbs or more with relative ease
While performing the duties of this job, the employee is regularly required to sit, stand, and use the hands to handle, finger or feel objects, tools or controls
The employee must frequently walk, talk or hear, and reach with the hands and arms and occasionally, the employee must crouch or kneel
Successful performance requires specific vision abilities that include close vision and the ability to adjust focus including sufficient visual acuity to check accounting reports, invoices, contracts and other written documents
Be able to climb a ladder to retrieve inaccessible items for customers located above freezer cases or from stockrooms and other storage areas
Have sufficient physical mobility or agility to be able to respond to fire or other emergencies such as cleanup requests (due to accidental spills or breakage of containers having liquid contents), shoplifting and other security assistance requests, customer accidents, etc
Be able to perform all duties and responsibilities in an efficient and satisfactory manner that meets the minimum standards for volume, productivity, accuracy, cleanliness, harmony, safety and profitability established by the employer
Must have a strongly expressed commitment to Jesus Christ; the teachings and mission of the Seventh-day Adventist Church and an SDA church member in good and regular standing.

Nice To Haves

Strong personnel supervisory skills is preferred.

Responsibilities

Observe and enforce all store rules and university policies
Maintain a neat, well-groomed personal appearance and adhere to the store’s dress policy
Observe shift operating hours at all times as scheduled or assigned by the store manager
Be able to multi-task well, especially in fast-paced environments/situations
Adhere to all local, state, and federal health and civil code regulations throughout the store
Follow the Floor Supervisor’s training in the receiving, unloading, handling and stocking of merchandise from any vendor
Ensure that all items are accurately received and every respective invoice reflects all SKUs and quantities listed
Ensure accurate billing and pricing
Routinely check product to confirm quality, count and condition
Enforce receiving procedure according to company policy
Inform respective department heads of received inaccurate and/or damaged items
Professionally handle customer complaints and provide them with satisfaction when possible
Ensure favorable store image to customers by maintaining a clean, attractive and friendly store
Maintain good communications with all store employees
Greet all customers and provide them with prompt and courteous service
Effectively and efficiently run a cash register when assigned after sufficient training
Perform other reasonable duties and assignments as directed
Assist with the handling and inputting of financial and inventory documents including invoices and credit memos into the store’s computer system (after sufficient training)
Maintain, safeguard and forward all department-related financial reports and documents to each respective department head according to company policies and procedures
Assist with the supervision and work alongside all Grocery department student workers in stocking, fronting and blocking to ensure refrigerated and frozen coolers, store shelves and other displays are fully stocked and faced at all times according to department standards
Keep merchandise rotated in accordance with store policy and product code dates, pull all expired merchandise, and inform/assist the Floor Supervisor of any situations that need attention
Ensure approved procedures are followed for receiving product, price marking and restocking to ensure quality protection and product rotation
Assist with performing daily, weekly and semi-yearly inventory related tasks
Assist with the supervision and work alongside all Housekeeping department student workers to maintain cleanliness in all assigned areas (sales floor, backstock and receiving, front offices, restrooms, foyer, front of store, sidewalks & eating areas)
Promptly answer housekeeping calls and handle areas needing attention
Follow protocols to emergencies or potential safety hazards such as spills, broken glass or plastic containers that contain liquid products
Keep watch for failures in refrigeration equipment during regularly assigned tasks
Ensure that all equipment used in the department is maintained in good working order
Ensure that receiving policies and procedures are complied with to protect store assets
Open and close the store when scheduled to keep staff and store assets safe and secure
Observe security standards by staying alert and being aware of customer actions and behavior
Notify management or security and call attention to any abnormal behavior noted
Maintain effective security standards and procedures for all areas within the store