Assistant Field Operations Supervisor, Paratransit Supervisor

City of Charlotte • Charlotte, NC

5d

About The Position

The Charlotte Area Transit System (CATS) is seeking a Paratransit Road Supervisor responsible for supervising drivers while operating service in the field. This position is responsible for directing the day-to-day operations for delivering all scheduled services. They are also responsible for assuring all policies are followed by paratransit operators. The position will also performs audits and completes investigations of accidents and/or personnel.

Requirements

• Five years of Paratransit experience
• Knowledge of service area and ability to read a map
• Ability to use a computer to generate reports and schedules
• Ability to understand and interpret system operating rules, regulations, and policies
• Knowledge of proper accident investigation procedures
• Ability to speak clearly and concisely to understand the views and concerns of others
• Ability to use a two-way radio
• Ability to make sound decisions
• Must have excellent customer service skills and work well with others
• Must have the ability to operate hydraulic wheelchair lift system
• Must be able to maintain a DOT medical card
• Must have a class C with P endorsement, Class A or B CDL preferred
• Must be able to work flexible work schedules as needed
• Ability to work flexible hours, shifts, and overtime, including weekends and holidays
• Position will require frequent sitting, standing and be able to push or lift 50 or more pounds.
• High School diploma/GED with five (6) years of relevant work experience, or an equivalent combination of education and relevant experience, provides the necessary knowledge, skills, and abilities to perform the essential job duties successfully.
• This position is safety-sensitive and subject to random drug and alcohol testing under Federal Transportation (FTA) regulations.

Nice To Haves

• Associate degree in business management or related field
• Bilingual Spanish

Responsibilities

• Monitoring operator schedules, daily attendance and recording of work
• Monitor employee hours and process payroll reports
• Perform annual reviews with operators based on their performance
• Resolving customer complaints for both external and internal customers
• Promptly addressing any field problems such as accidents, breakdowns, and delays
• Maintaining a daily Log of occurrences
• Maintaining customer service goals as established by management
• Performing supervisory responsibilities including completing audits, providing feedback and recommendations for developmental training
• Issuing written citation reports
• Audits and inspects vehicles and facilities for safety
• Communicates information via two-way radio from remote locations
• Investigating and completing Accident/Incident Reports
• Ensuring that drivers follow all safety rules and regulations
• Must have a working knowledge of Worker’s Compensation Procedures
• Interacts with and assists transit passengers
• Investigates and responds to unsafe locations/situations and makes recommendations and changes to resolve the unsafe situation
• Maintains confidentiality of all information
• Assists drivers and other Road Supervisors with customer assistance and roadside problems
• Maintains an effective working relationship and communicates with drivers, supervisors, dispatchers, and maintenance personnel
• Prepares daily reports using basic writing skills
• Seeks opportunities to increase customer satisfaction and strengthen customer relationships
• Transport employees for Drug and Alcohol Program
• Performs other duties as assigned

Benefits

• The City of Charlotte provides a comprehensive benefits package to eligible employees.
• Click here to learn more about the City of Charlotte’s benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees