Assistant Facilities Manager

JLL•Charlotte, NC

1d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: This Assistant Facilities Manager position involves managing site operations in accordance with all agreed policies, procedures, and contract scope while developing strong client relationships. You'll oversee vendor management for various building services, support project implementation, and lead a team to deliver exceptional facility management services. The role requires close collaboration with the Facility Manager to ensure client satisfaction, achieve financial targets, and maintain compliance with safety regulations and key performance indicators while driving innovation and operational excellence across the portfolio. Your day-to-day tasks will include: Managing vendor relationships for janitorial, mechanical, electrical, plumbing, carpentry, critical systems, HVAC, and other maintenance services Supporting work order management for in-house staff and vendors, ensuring timely completion of service requests Assisting with annual budgeting, quarterly forecasting, and monthly spend reporting (actual vs. budget, variance analysis) Managing vendor purchase orders, invoices, and payments while maximizing utilization of preferred vendors and Minority/Women owned Business Enterprises Leading, developing, and supervising a professional team to deliver extraordinary service while providing excellent onboarding and training Enforcing company safety policies, implementing hazard control practices, and ensuring compliance with local codes and Jones Lang LaSalle operations standards Proactively developing and managing client relationships to ensure expected service levels are achieved and exceed key performance indicators Supporting facility soft services including meeting preparations, food services, logistics, building entry, moves/reconfigurations, and events Collaborating with the Facility Manager on short and long-term project implementation and the development of innovative programs to reduce operating costs Desired experience and technical skills: You should demonstrate strong analytical, organizational, and presentation skills with proficiency in a range of information technology tools and platforms. The ability to proactively manage client relationships, ensure service level achievement, and deliver exceptional quality service is essential. Strong collaboration and teamwork capabilities are required to coordinate across service lines and drive the implementation of IFM best practices and innovations.

Requirements

Minimum 2 years of supervisory experience in facilities management or related field
Proven ability to lead, manage, develop, and supervise a professional team
Strong financial acumen with experience in budgeting, forecasting, and cost control
Ability to enforce company policies and safety training requirements
Experience managing vendor relationships and contract maintenance
Commitment to acting as an ambassador for JLL by maintaining the firm's core values of Teamwork, Ethics, and Excellence
Capability to participate in performance management programs and personal development planning

Nice To Haves

Associate's or Bachelor's degree in Facilities, Property, Business, or related field
Experience with capital planning and client interface for building improvements
Background in implementing innovative programs that increase productivity and reduce operating costs
Familiarity with Minority/Women owned Business Enterprise (M/WBE) goal setting and performance criteria

Responsibilities

Managing vendor relationships for janitorial, mechanical, electrical, plumbing, carpentry, critical systems, HVAC, and other maintenance services
Supporting work order management for in-house staff and vendors, ensuring timely completion of service requests
Assisting with annual budgeting, quarterly forecasting, and monthly spend reporting (actual vs. budget, variance analysis)
Managing vendor purchase orders, invoices, and payments while maximizing utilization of preferred vendors and Minority/Women owned Business Enterprises
Leading, developing, and supervising a professional team to deliver extraordinary service while providing excellent onboarding and training
Enforcing company safety policies, implementing hazard control practices, and ensuring compliance with local codes and Jones Lang LaSalle operations standards
Proactively developing and managing client relationships to ensure expected service levels are achieved and exceed key performance indicators
Supporting facility soft services including meeting preparations, food services, logistics, building entry, moves/reconfigurations, and events
Collaborating with the Facility Manager on short and long-term project implementation and the development of innovative programs to reduce operating costs