Assistant Facilities Manager

JLL•Bedminster, NJ

26d•Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Assistant Facility Manager What this job involves: Work alongside the Facility Manager to oversee maintenance and repair services while ensuring exceptional client satisfaction. This role focuses on managing work orders, vendor relationships, and operational budgets while monitoring performance metrics and driving continuous improvement initiatives to deliver superior facility management services.

Requirements

Minimum two years facility management industry experience
Basic computer and mobile (Smartphone) skills for various business applications
Strong organizational and management skills
Ability to work independently without constant direct supervision
Excellent customer service, verbal, and written communication skills
Ability to multi-task and effectively organize responsibilities
Strong demonstration of JLL core behaviors: Teamwork, Ethics, and Excellence

Nice To Haves

Bachelor's degree in Facility Management or Property Management
Advanced knowledge of building systems and technical operations
Experience with vendor management and business partner coordination
Previous experience with KPI monitoring and performance improvement initiatives

Responsibilities

Create and issue purchase orders for JLL vendors and contractors
Review, prioritize, and create work orders while determining required activities and resources for completion
Monitor daily work order performance and follow up to ensure superior customer experience
Assist in meeting or exceeding site KPIs and monitor SLAs monthly to identify potential issues
Conduct quality analysis of customer feedback and develop effective response plans
Estimate labor resources, review invoices, and coordinate operational safety requirements for work orders
Coordinate with Account Team to source and identify new Business Partners for client services
Set up and lead monthly conference calls with Business Partners to discuss performance and trends
Create and publish weekly, monthly, and quarterly work schedules for team members and clients