Assistant Executive Housekeeper - Aria

MGM Resorts • Las Vegas, NV

58d

About The Position

As the Assistant Executive Housekeeper at Aria, you will play a vital leadership role in ensuring our world-class standards of cleanliness and service are upheld throughout assigned areas of the resort. You'll oversee daily operations, lead and support a dedicated team, and help create the flawless environments that define the Aria guest experience. This is an opportunity to grow your career in luxury hospitality while making a meaningful impact behind the scenes at one of Las Vegas' premier destinations.

Requirements

• 2+ Years of Prior Relevant Experience in Housekeeping or EVS
• 1+ Years of Prior Relevant Supervisory experience in a Union (bargaining unit) property

Nice To Haves

• Bachelor degree preferred
• Bilingual in Spanish highly preferred

Responsibilities

• Oversee assigned operational functions in alignment with the strategic plan and vision for the department, division, and property.
• Ensure the consistent delivery and measurement of guest service standards within Housekeeping, adhering to the company's established guidelines and expectations.
• Lead the research, development, evaluation, and implementation of new products, services, technologies, and processes to maintain a competitive edge and meet evolving guest needs in the dynamic hospitality and gaming environment.
• Manage all Human Resources responsibilities for Housekeeping, including recruitment, performance management, and employee relations.
• Mentor and coach Housekeeping Floor Managers, providing them with additional responsibilities and development opportunities to promote career growth.
• Assume full responsibility for the Executive Housekeeper's duties in their absence.
• Foster a team-oriented culture, emphasizing the importance of delivering exceptional service and maintaining a commitment to excellence.
• Ensure compliance with guest service standards, departmental policies, and procedures, identifying and correcting inefficiencies or issues that hinder service excellence.
• Oversee accountability processes, ensuring adherence to budgetary guidelines, company policies, departmental standards, and legal requirements.
• Manage both short- and long-term departmental objectives, documenting and communicating any issues that could impact future goals to the Executive Housekeeper.
• Continuously assess staffing levels based on business demands and recommend appropriate adjustments.
• Respond promptly and professionally to guest interactions, ensuring effective problem resolution and positive guest experiences.
• Conduct daily room inspections to verify that Housekeeping Floor Managers and Guest Room Attendants meet sanitation and quality standards.
• Train and support Housekeeping Floor Managers to perform room inspections in accordance with quality assurance guidelines.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off-shift.
• Health & Income Protection benefits (for eligible employees).
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Industry: Accommodation
• Number of Employees: 5,001-10,000 employees