Assistant Executive Housekeeper (Home2 Suites/ Tru by Hilton- Lumberton, NC)

WINWOOD HOSPITALITY GROUP•Lumberton, NC

6d•Onsite

About The Position

The critical function of any hotel is to provide a reliable, comfortable, accurate, trouble-free experience in sleeping accommodations. Responsible for helping to achieve ongoing guest satisfaction and team goals through training, supervision and assistance to the housekeeping team. Includes maintenance, upkeep, and cleanliness of rooms, following procedures for stay-over and new guest and deep cleaning projects, in accordance with Health Department, Home2 Suites/TRU by Hilton and Hilton Worldwide brand and hotel guidelines. Interact with and respond to any guest needs in a professional and gracious manner consistent with the Home2 Suites/TRU by Hilton and Hilton Worldwide Mission Statement. Be alert to the preferences of each guest in the assigned suites, so that the hotel can meet and exceed their expectations during their stay and earn their loyalty through superior hospitality and service. Respect the security of the guest and safety of all individuals at all times. The Assistant Executive Housekeeper understands his/her leadership role within the department and hotel, as well as the entire hotel team, Home2 Suites/TRU by Hilton, and Hilton Worldwide brands in general. Exemplifies the qualities of a hospitality leader: professional and properly uniformed appearance, dependable, punctual and demonstrates personal integrity. The Assistant Executive Housekeeper is familiar with all applicable Home2 Suites/TRU by Hilton and Hilton Worldwide and hotel standards of operation, so that he/she can direct and lead operations, coordinate supplies and purchasing and maintenance of the hotel in an “Outstanding” condition and inspection readiness. The Assistant Executive Housekeeper understands the role of each position and individual in the department, and the overall daily and weekly duties of the department within the total hotel operation. The Assistant Executive Housekeeper is familiar with all departments within the hotel and their responsibilities. The Assistant Executive Housekeeper is able to make all operating decisions within the department, exercises good judgment and recognizes when to go to another manager for support or guidance.

Requirements

High School diploma or general education degree (GED) is desired, but not essential.
Previous related experience – housekeeping, hospitality, cleaning service, supervision - strongly preferred.
Work well with other team members and departments.
Demonstrates sound judgment and decision-making at all times.
Show personal leadership and communication skills that motivate, direct, and coach team members in a constructive manner that strengthens the team.
Understands and communicates daily work assignments – suite numbers, tasks, stay-over, due-out, etc.
Effectively communicate with hotel guests, clients, and other departments, utilizing courtesy, tact and diplomacy.
Possess an eye for detail, so that our facilities and suites are maintained in a “like new” condition
Safely move furnishings, carts and supplies.
Follow directions accurately and efficiently.
Read & write English and perform mathematical computations such as adding, multiplying
While performing the duties of this job, the employee may be required to stand, walk, carry, talk, listen and coordinate with other team members. The employee may be required to be on his / her feet for a large portion of the day / shift. Duties may require that the employee stoop, kneel, or crouch; reach with hands and arms; use hands to manipulate tools or controls; be able to lift and / or move heavy objects including chairs, tables, carts / caddies and other furnishings; must be able to lift approximately 20 pounds overhead.
Must be able to sustain focus and attentiveness for extended periods of time.
Must be able to plan several steps ahead, always being ready to move on to the next task within each room / suite or shift.

Responsibilities

Seek opportunities to exceed guest and team member’s expectations.
Maintain safety and security at all times – security and privacy of guest suites, fire safety, laundry chutes, storage rooms and stair wells.
Cleansers, bleaches, and detergents can be hazardous if handled inappropriately – train staff in safe handling, know MSDS organization.
To understand all Health Department standards of room/suite cleanliness – use of sanitizer, cleansers; handling of glassware; refrigerators & microwave ovens; linens.
Complete all essential training within 7 days of hire, other hotel orientation needs within 30 days. Support the department manager in insuring that all department employees also follow this schedule.
Inspect, maintain or consistently clean assigned rooms/suites to the standards of cleanliness for Hilton QA standards.
Attention to detail – rooms / suites must be attractive and neat as well as extremely clean; all guest supplies must be presented in the correct quantities and in the correct location and presentation.
Follow hotel procedures for daily operating supplies, linens, amenities.
Supervise and maintain shelf organization in the storerooms; inventory and ordering of supplies.
Supervise and assist with removing trash and dirty linens from rooms/suites, monitor condition of floors.
Report maintenance problems or complete work repair orders.
Spot cleaning walls, carpets, light fixtures, etc.
Supervise and assist with laundry operations.
Assist with Lost & Found operations, coordination with Front Desk and guests.
Deep cleaning and special projects as assigned by Manager.
Certain uniform components are issued by the hotel (nametag). Hotel issued items should be worn only during hotel shifts. For safety purposes non-slip shoes are required.