Guest Service Agent - TRU by Hilton, Manchester

Lafrance Hospitality•Manchester, NH

1d•$17 - $18

About The Position

Are you looking to Grow your Hospitality Career, TRU by Hilton in Manchester, NH is looking to add to the team! Is that you? Picture yourself as a vital member of our dynamic team, where every day is filled with vibrant energy and the opportunity to make a lasting impression on our guests. As a Part- Time Guest Service Agent, you'll be at the forefront of our hotel, ensuring that every guest is greeted with a warm smile and exceptional service. Joining our team at TRU means you will have access to comprehensive benefits, as well as opportunities for cross training, career growth, and mentorship. As a member of the Hilton Team, you can enjoy amazing discounts on hotel rooms for both yourself and your family. We also offer company-wide incentives throughout the year, providing even more perks for our valued staff. Join us in this thrilling opportunity to develop your professional skills, be part of an exceptional team, and create memorable experiences for our valued guests. The journey starts now – apply today and unlock a world of possibilities at TRU by Hilton in Manchester, NH!

Requirements

Customer Service Experience
Reliability
Attention to detail

Nice To Haves

Hotel Experience is a plus but NOT required

Responsibilities

Maintain a warm, welcoming and professional demeanor while interacting with all guests.
Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
Answer the phone in a professional & helpful manner.
Follow procedures on posting charges and settling guest accounts.
Effectively address and resolve guest problems to increase guest satisfaction.
Be knowledgeable of emergency procedures and Hotel policies.
Practice punctuality for scheduled shifts.