Assistant Executive Director/ Hospitality Services Director

Kisco Senior Living•Raleigh, NC

30d

About The Position

The Assistant Executive Director/ Hospitality Director at Magnolia Glen is responsible for driving resident satisfaction, associate engagement, financial and process management, strategic planning and implementation in coordination with the Executive Director. What will I do every day? Support the Executive Director to meet and exceed community goals including Resident Loyalty, Associate Engagement and financial performance targets Supervise Resident Relations department and additional departments as assigned Hire, train, manage and retain highly effective associates Identify and develop talent for future succession opportunities Support community business planning and forecasting Manage operations based on occupancy and financial targets Lead community projects, committees, and continuous improvements Manage and improve resident and family satisfaction and loyalty Drive adoption of Kisco’s software systems, resources and tools Responsible to identify, benchmark and leverage best practices in the industry Understand and support the community sales process Perform other related duties as required What will I need to be successful in this role? Bachelor’s degree Minimum of 3-5 years’ management experience over a team of asssociates in health care, senior living or related field Proven track record leading results driven teams with an emphasis on financial and operational performance, customer and associate engagement Experience working with seniors highly desirable Master’s degree a plus Special Requirements/Certifications: Administrator's License preferred but not required What’s in it for me? (Great Question!) Competitive pay Healthcare Benefits including Vision & Dental Matching 401k Paid Time Off Rewards and Bonus Opportunities Continuous Training and Growth Opportunities What do we do? We create a great place to live for our residents and a great place to work for our associates. Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for the past 30 years. All offers of employment are subject to satisfying our pre-employment process which includes: successfully passing a drug screen, TB Test and Background Check Kisco Senior Living is an Equal Opportunity Employer

Requirements

Bachelor’s degree
Minimum of 3-5 years’ management experience over a team of asssociates in health care, senior living or related field
Proven track record leading results driven teams with an emphasis on financial and operational performance, customer and associate engagement
Experience working with seniors highly desirable
Administrator's License preferred but not required

Nice To Haves

Master’s degree a plus

Responsibilities

Support the Executive Director to meet and exceed community goals including Resident Loyalty, Associate Engagement and financial performance targets
Supervise Resident Relations department and additional departments as assigned
Hire, train, manage and retain highly effective associates
Identify and develop talent for future succession opportunities
Support community business planning and forecasting
Manage operations based on occupancy and financial targets
Lead community projects, committees, and continuous improvements
Manage and improve resident and family satisfaction and loyalty
Drive adoption of Kisco’s software systems, resources and tools
Responsible to identify, benchmark and leverage best practices in the industry
Understand and support the community sales process
Perform other related duties as required