Assistant Director of Hospitality

Chelsea Hospitality Group • Morristown, NJ

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About The Position

At Chelsea Hospitality Group, we redefine what it means to work in a workplace by creating an environment that blends exceptional service with the warmth and charm of a boutique hotel. As we continue to grow and innovate, we are seeking a visionary Assistant Director of Hospitality to help elevate our property’s hospitality experience to new heights. This role is perfect for someone who is passionate about creating memorable experiences and leading a dynamic team to exceed guest expectations. Job Overview: The Assistant Director of Hospitality will be the heartbeat of our property, setting the stage for an atmosphere of warmth, comfort, and excellence. You will be responsible for creating a welcoming and vibrant environment that feels like a luxury retreat rather than a traditional workplace. As a visionary leader, you will inspire and lead a team of hospitality professionals, while continuously seeking opportunities for improvement to ensure our guests have the best possible experience every day.

Requirements

• Proven experience in a leadership role within hospitality, with a passion for creating extraordinary guest experiences.
• Strong team management skills, with experience leading and developing a team of hospitality professionals.
• Exceptional communication skills and an eye for detail, ensuring that every guest interaction is thoughtful, welcoming, and professional.
• Ability to manage multiple priorities and adjust quickly to meet changing demands.
• A proactive and solutions-oriented approach to problem-solving, with a commitment to maintaining the highest service standards.
• Experience in event coordination, from intimate gatherings to large-scale corporate events.
• A passion for hospitality and a drive to continually elevate the guest experience.

Responsibilities

• Create the Vision: Develop and implement a hospitality strategy that transforms our office space into a dynamic, guest-focused environment where every day feels exceptional.
• Build and Inspire the Team: Lead, train, and motivate a team of hospitality professionals, including Hospitality Leads and front-of-house food and beverage teams. Foster a service culture that anticipates and exceeds guest expectations.
• Deliver Exceptional Experiences: Oversee daily hospitality operations, ensuring that all services—ranging from events and conference catering to concierge services—are seamless and memorable.
• Orchestrate Events: Collaborate with internal teams and external partners to organize and execute memorable events, from intimate meetings to large-scale celebrations, ensuring every detail is perfected.
• Maintain Excellence: Uphold the highest standards of cleanliness, service, and safety throughout all public spaces. Every interaction and detail matters in creating an inviting atmosphere.
• Build Community Connections: Establish and nurture strong relationships with local vendors and partners, enhancing offerings and enriching the overall guest experience.
• Continuous Improvement: Gather feedback from guests to continuously improve the hospitality experience. Use insights to refine services, ensuring we remain at the forefront of industry standards.
• Evolution, Not Revolution: Explore new trends, technologies, and creative ideas to gradually enhance the experience, positioning our property as a leader in modern workplace hospitality without disrupting the established culture.

Benefits

• Health, dental, and vision insurance.
• Paid time off and holiday pay.
• Opportunity to work in a dynamic, growing company with a passionate and dedicated team.
• 401(k) with company matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed