Assistant Events Manager

Propark Mobility•Columbus, OH

36d•$22 - $24•Onsite

About The Position

Assistant Events Manager supports the daily operations and administrative functions of Propark Mobility at The Ohio State University. This position is responsible for supervising staff, maintaining operational excellence, and ensuring superior customer service experience. The Assistant Account Manager I acts as a liaison between Propark management, university representatives, employees, and patrons, contributing to the success and integrity of the overall operation.

Requirements

Minimum of two (2) years of supervisory experience in parking operations, hospitality, facilities management, or a related field.
Demonstrated ability to lead, motivate, and develop frontline employees in a fast-paced environment.
Strong interpersonal, verbal, and written communication skills, with the ability to interact effectively with diverse groups of people.
Proven ability to resolve conflicts, make sound decisions, and maintain professionalism under pressure.
Excellent organizational and time-management skills, with attention to detail and accuracy.
Proficient in Microsoft Office Suite and other business software applications.
Must be able to work flexible hours, including evenings, weekends, and holidays as required.
High school diploma or equivalent; associate or bachelor's degree preferred.

Nice To Haves

Prior experience in the parking or transportation industry, particularly within a university or large institutional setting.
Familiarity with payroll, scheduling, and timekeeping systems.
Experience in claims management, operational reporting, and safety compliance.
Knowledge of customer service best practices within a hospitality-driven environment.
Bilingual skills are considered an asset.

Responsibilities

Supervise, train, and provide ongoing support to all frontline associates, including supervisors and ambassadors, to ensure operational efficiency and adherence to company standards.
Assist in developing and implementing operational policies and procedures that align with both company and client expectations.
Respond promptly and professionally to customer inquiries and complaints, resolving issues in a timely and satisfactory manner.
Serve as the primary point of contact between staff, customers, and management, facilitating clear communication and coordination.
Participate in employee selection, performance evaluations, and corrective action processes in consultation with the Account Manager.
Oversee fleet operations, including maintenance schedules, inspections, and compliance with safety regulations.
Support the Office Manager with administrative tasks, documentation, and operational reporting.
Conduct routine inspections of parking garages and facilities to ensure safety, cleanliness, and proper functionality.
Manage damage and incident claims through proper documentation and follow-up to resolution.
Assist with scheduling to maintain adequate staffing levels while managing labor costs effectively.
Reconcile employee timecards and assist with payroll processing for assigned personnel.
Monitor compliance with all company and client policies, safety regulations, and performance expectations.
Provide coverage for frontline associates during absences to ensure seamless operations.
Prepare operational and financial reports, conduct audits, and participate in special projects as assigned.
Identify and recommend process improvements to enhance operational performance and customer satisfaction.

Benefits

Opportunities for career advancement within a rapidly growing organization.
Complimentary on-site parking.
Flexible scheduling, paid holidays, and wellness initiatives.
Paid vacation time and an additional paid day off for your birthday.
Comprehensive benefits package including medical, dental, vision, and supplemental insurance options (including pet insurance).
Access to a free and confidential Employee Assistance Program (EAP), available to employees and their families 24/7.
Free parking while working at your assigned Propark location(s).

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