Assistant Event Services Manager

Hyatt Hotels Corp.•Cambridge, MD

35d•$54,100 - $66,200

About The Position

At Hyatt, we care for people so they can be their best. Our commitment to care begins with you, our colleagues because you are the heart of Hyatt. We create an inclusive environment that prioritizes your well-being, fosters growth, and helps you thrive both personally and professionally. At Hyatt, empathy is not just a value, it's a way of life. We are looking for a passionate banquet and convention services professional to support our Event Services operation as Assistant Event Services Manager (Banquets & Convention Services). This person supervises event room set-ups, service, and maintenance of all banquet functions and banquet equipment. This role is a highly detailed role within the hotel to complete event requirements and create an amazing experience for guests.

Requirements

Full Time entry-level management position that requires full flexibility, including the ability to work weekends and holidays and a varied schedule
A true desire and passion to understand and anticipate the needs of others in a fast-paced environment
Refined verbal and written communication skills
Must be proficient in general computer knowledge
Candidates should be extremely creative, innovative, detail oriented and organized
Hotel experience and a thorough understanding of all levels of banquets/food service

Nice To Haves

Ideal candidate will have at least 1 year of experience in event operations
Previous experience in Events/ Event Services Captain or Event Services Supervisor preferred.
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer and effective in providing exceptional customer service.

Responsibilities

Assist in coordinating all aspects of banquet events, including meetings with clients to plan details, room setup, menu selection, and timelines.
Ensure that all event details are communicated effectively to staff and other departments involved.
Supervise banquet staff during events, ensuring proper setup, service, and breakdown.
Provide guidance and support to banquet servers, bartenders, and other staff to ensure high-quality service delivery.
Interact with clients and guests during events to ensure satisfaction and address any concerns or special requests promptly.
Handle guest inquiries and resolve issues in a professional and courteous manner.
Assist in training new banquet staff on service standards, procedures, and safety protocols.
Provide ongoing coaching and feedback to staff to maintain high performance levels.
Assist in monitoring and managing banquet inventory, including linens, glassware, and other supplies.
Coordinate with vendors and suppliers to ensure adequate stock levels.
Ensure compliance with health and safety regulations during all banquet events.
Maintain cleanliness and organization of banquet spaces and equipment.
Assist in administrative duties such as scheduling staff, preparing event reports, and maintaining event records.

Benefits

Competitive Salary: $54,100-$66,200/year
Health Benefits: Medical, dental, and vision insurance starting after just 30 days
Free and discounted room nights
Friends & family rates at Hyatt properties
Discounts on food and beverage
Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)
Paid time off, including new child leave
Retirement Support: 401(k) matching (up to 4%) and employee stock purchase plan
Growth Opportunities: Tuition reimbursement and robust training programs
Everyday Conveniences: Meal credit for employees