Assistant Event Operations Manager

Marriott • Charlotte, NC

13h • Onsite

About The Position

The Assistant Event Operations Manager is responsible for overseeing various aspects of event execution, including communicating service needs to kitchen and stewarding staff, managing group function charges, and ensuring banquet rooms, restaurants, and coffee breaks are prepared according to service standards. This involves verifying proper centerpieces, inspecting china, glass, and silver, and checking in with guests to ensure satisfaction. The role also includes setting tables, communicating dietary requirements, maintaining work area cleanliness, and ensuring compliance with brand standards and legal obligations. A key part of the position is leading shift teams, coordinating daily meetings, communicating performance expectations, and training staff. The manager assists senior managers with financial and administrative duties, striving to improve guest and employee satisfaction and maximize financial performance. Core activities involve managing event operations for banquets and event services, ensuring room setups meet specifications, leading shifts, maintaining inventory of amenities, attending various meetings, and communicating critical information to relevant teams. The role also includes conducting room inspections, delegating tasks, managing departmental assets and supplies, scheduling staff, and utilizing tools for liquor cost control. Furthermore, the Assistant Event Operations Manager is expected to lead teams by upholding high work standards, ensuring OSHA compliance, fostering a positive hotel environment, participating in department meetings, and developing corrective action plans. Providing exceptional customer service is paramount, involving handling guest problems, interacting for feedback, and understanding the impact of operations on event success. Finally, the position assists in human resource activities such as identifying developmental needs, coaching, mentoring, participating in performance appraisals, supporting training, assisting with interviewing and hiring, and scheduling employees.

Requirements

• High school diploma or GED
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; AND 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area.
• OR, if no standard educational background, at least 3 years of experience in two of the following areas of hospitality: food and beverage, culinary, guest services, front desk, housekeeping, or related professional area.

Nice To Haves

• Experience running a shift
• Scheduling
• Performance Manage PAF's
• Problem Solving
• Running Day-to-Day Operation
• Hospitality Skills

Responsibilities

• Communicates service needs to chefs and stewards throughout functions.
• Totals charges for group functions, and prepares and presents checks to group contacts for payment.
• Verifies banquet rooms, restaurants, and coffee breaks are ready for service.
• Verifies proper centerpieces are displayed on every table.
• Inspects the cleanliness and presentation of all china, glass, and silver prior to use.
• Checks in with guests to verify satisfaction.
• Sets tables according to type of event and service standards.
• Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Maintains cleanliness of work areas throughout the day.
• Supports compliance with brand standards and legal obligations.
• Supports and leads shift teams to provide consistent, high quality service.
• Coordinates and leads daily stand-up meetings, pre-shift meetings and pre and post-meal briefings.
• Communicates performance expectations and trains staff in processes.
• Assists more senior managers in completion of financial and administrative duties.
• Strives to continually improve guest/event and employee satisfaction and maximize financial performance.
• Verifies meeting and event rooms/space are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements.
• Leads shifts and actively participates in the servicing of events.
• Adheres to and reinforces all standards, policies, and procedures (Core Deliverables, SOPs, LSOPs, etc.).
• Assists in maintaining the inventory of function room amenities (e.g., pads, pens, candy, water service) and other controllable supplies.
• Attends and participates in all pertinent meetings (e.g., Daily Stand Up, BEO, Staff, Forecast, Department and Intradepartmental).
• Attends pre-event/pre-convention meetings as needed to understand group needs.
• Communicates critical information to the Banquet, Event Services and Event Technology teams.
• Conducts room function inspections prior to each event to ensure the room is set according to specifications.
• Delegates tasks to ensure room sets are "on time" and meet Event Management Standards.
• Verifies employee awareness of the event phase portion of the Event Satisfaction Survey and Guest Satisfaction Scores.
• Maintains attendance log for Banquet, Event Service and Event Technology employees.
• Manages departmental inventories and assets including par levels and maintenance of equipment.
• Orders supplies for the department (e.g., china, glass, silver, buffet equipment, and other service equipment needs).
• Schedules Banquet and Event Service staff to forecast and service standards, while maximizing profits.
• Utilizes banquet beverage tools to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.
• Practices and executes brand specific meeting services program per Brand Standard (Redcoat Program, PlumPerfect Program, etc.).
• Assists with the Event Technology/Audio Visual team when necessary in order to ensure customer satisfaction.
• Works with Event Planning team to verify flawless delivery of events.
• Verifies knowledge and understanding of OSHA regulations are up to date.
• Creates and nurtures a hotel environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
• Participates in the development and implementation of corrective action plans.
• Encourages employees to provide excellent customer service within guidelines.
• Handles guest problems and complaints, seeking assistance from manager as necessary.
• Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from manager as necessary.
• Meets and greets guests.
• Understands the impact Banquet, Event Service and Event Technology operations has on the overall success of an event and manages activities to maximize customer satisfaction.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Participates in the employee performance appraisal process, assisting with the completion of annual performance reviews.
• Supports training when appropriate.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Schedules employees to ensure shift coverage and meet business demands and productivity goals.

Benefits

• Dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• Actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• Committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
• Offer the chance to be proud of the work you do and who you work with.
• Opportunity to be part of a global brand leader in luxury hospitality (The Ritz-Carlton, Marriott International).
• Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees