Manager of Event Operations
About The Position
The Manager of Event Operations works collaboratively with Hospitality Services and other Garden departments to ensure the smooth execution of private and internal events in support of the Garden’s mission. This role directly supervises the Venue Coordinators, with the Lead Venue Coordinator overseeing Venue Hosts. The Manager provides leadership in staff development, scheduling, logistics, facility readiness, budgeting support, and operational procedures to ensure events run efficiently and uphold the Garden’s standards. Directly manages the scheduling and daily plans for Garden Venues to meet established revenue goals. Maintains excellent customer service while generating sales for the rental of Garden venues.
Requirements
- A bachelor’s degree in business, hospitality management, events, or a related field, and a minimum of 2 years’ experience in event planning, operations, and customer service management, or an equivalent combination thereof.
- Strong organizational and analytical skills, with the ability to balance operational excellence with revenue goals.
Nice To Haves
- Staff supervisory and training experience
- Experience with Triple Seat or other booking management software
Responsibilities
- Oversee the planning and execution of private events, overseeing scheduling, logistics, and vendor partnerships, to deliver exceptional guest experiences and well-coordinated operations.
- Lead, train, and mentor Venue Coordinators and Hosts, fostering a culture of exceptional service, accountability, professionalism, and continuous improvement.
- Actively manage venue readiness in partnership with Facilities, ensuring safe, attractive, and well-maintained event ready spaces.
- Support revenue growth by effectively managing scheduling, utilization, and operational processes to maximize bookings.
- Manage budgets, contracts, and operational reporting to ensure compliance and informed decision making.
- Implement and refine operational policies, checklists and service standards to improve efficiency, communication, and safety that elevate the guest experience and safeguard the Garden’s assets.
- Collaborate closely with internal teams including Marketing, Advancement, Guest Experience and Horticulture, supporting donor events, visitor programs, and mission-driven programming maximizing space utilization.
- Leverage event management software to streamline operations, reporting, and client communication.
- Serve as a hands-on leader, regularly present during high-profile and complex events.
- Perform all other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
11-50 employees
