Assistant Dockmaster

CHELSEA PIERS LP•New York, NY

23d•$25 - $30•Onsite

About The Position

Chelsea Piers is seeking to hire an Assistant Dockmaster to join our Marina team. In this role, you will be responsible for overseeing the daily operation of the Marina and Docks, assist in supervising and training new dockhands, accommodating all seasonal and transient customers, and assist in the general maintenance of the facility. This role reports to the Marina Manager/Dockmaster and works closely with the Marina office.

Requirements

You work well both independently and in a team environment, punctual, professional and able to communicate clearly and effectively with your teammates.
You must be comfortable working around boats and on the water.
You are able to stand for long periods of time working in all-weather elements throughout your shift.
High School Degree or equivalent
Minimum 5 years supervisory experience
Minimum 5 years marina experience
Ability to work safely around the water
Excellent verbal and written communication skills
Must be highly organized, flexible, and detail oriented
Must be capable of working both independently and as part of a team
Must have a flexible schedule to include working weekends, holidays, and evenings
This position is based at Chelsea Piers in New York, New York

Nice To Haves

Proficient in marina management software systems such as Dockwa preferred
Basic boat handling experience preferred
Previous customer service experience preferred
Must thrive in a fast-paced environment

Responsibilities

Assist the Dockmaster with scheduling and managing all dockhand tasks
Maintain a professional presence both in person and on the radio
Monitor VHF radio for all communications with the marina
Approve inbound and outbound clearance as boats arrive and depart
Ensure all customers have an exceptional experience at the marina
Maintain and enforce marina rules to ensure the safety and compliance of all guests
Perform daily inspection of the docks and Submit reports of any issues
Perform daily dock walks verifying all empty slips and boats are in the correct location
Verify all transient boats have arrived / departed according to their reservations
Upon vessel departures, verify all accounts are up to date and paid in full.
Maintain a clean property and marina by keeping docks clear and removing any trash when seen
Take proactive approach to severe weather prevention; steps to secure and protect docks, vessels, customer and marina personnel
Establish and maintain positive relationships with customers, coworkers, and all departments.
All other duties as assigned by management