Assistant Dispatch Manager

Chicago Parts & Sound Enterprises (CPSE) • Brookfield, WI

6d

About The Position

The Assistant Dispatch Manager supports the day-to-day operations of the dispatch team by coordinating efficient driver routing, ensuring on-time delivery, and assisting with resolving delivery-related issues. This role helps drive customer satisfaction and operational efficiency while supporting the Dispatch Manager in supervising dispatch personnel and maintaining compliance with transportation policies.

Requirements

• High school diploma or equivalent
• Strong organizational and problem-solving skills in a fast-paced environment
• Excellent communication and interpersonal skills
• Ability to work flexible hours and weekends as needed
• Proficiency with dispatch or routing software and Microsoft Office applications
• Must be legally authorized to work in the United States.
• Employment is contingent upon successful completion of a pre-employment drug screen and background check, conducted post-offer and in compliance with applicable federal, state, and local laws.

Nice To Haves

• Associate’s or Bachelor’s degree in Supply Chain, Business, or related field
• 3+ years of experience in dispatch, transportation, logistics, or a related field
• Previous experience in the automotive aftermarket industry
• Familiarity with DOT compliance and fleet management practices

Responsibilities

• Assist in planning, organizing, and overseeing daily driver dispatch operations
• Monitor driver schedules and adjust routes as needed to optimize efficiency and on-time delivery
• Communicate with drivers, warehouse teams, and sales staff to ensure timely order fulfillment and issue resolution
• Support driver training and compliance with company policies and DOT regulations
• Help track and report on route performance, delays, and exceptions
• Provide coverage and decision-making support in the Dispatch Manager’s absence
• Collaborate with Logistics and Operations teams to maintain accurate and efficient transfer routing between branches
• Perform other duties as assigned.

Benefits

• Health, dental, and vision insurance
• Flexible Spending Accounts
• Basic Life and Accidental Death & Dismemberment (AD&D) Insurance
• Voluntary Life and AD&D Insurance
• Short-Term Disability (STD)
• Voluntary Benefits
• Paid Parental Leave
• Employee Assistance Program
• Employee Referral Program
• 401(k) with company match
• Paid time off (PTO), sick leave, and holidays
• Safety shoe reimbursement program
• Employee discount program for auto parts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED