Assistant Director, Patient Access Services

RWJBarnabas Health•New Brunswick, NJ

43d•$100,000 - $150,000•Onsite

About The Position

The primary role of the Assistant Director is to provide oversight, guidance and strategic direction to the Patient Access Department. The Assistant Director is responsible for ensuring that the staff is adequately trained, competent to perform their jobs and have all the necessary tools to complete the functions successfully. They are responsible for ensuring the department is staffed appropriately to volume and budget. The Assistant Director oversees payroll, evaluations, accuracy of the registration process and ensures the department achieves the established performance goals. The Assistant Director will ensure that there is excellent patient throughput, exemplary customer service, strategies to mitigate denials and registration errors.

Requirements

Bachelor's Degree or equivalent experience
Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care
Medical terminology and computer skills

Nice To Haves

Minimum of 7 years in management/leadership role
Minimum of 10 years Patient Access /Revenue Cycle experience

Responsibilities

Responsible for the oversight of all registration and operational functions within the Patient Access Department with primary focus on excellent customer service
Ensures that processes and procedures are in place that ensure that the role of registration in the revenue cycle is effectively managed
Responsible for ensuring the accuracy of registrations, which includes correcting and tracking registration errors via daily reports
Utilizes necessary systems to review daily alerts, address system errors and requesting system rules in order to better registration accuracy
Participates in Revenue Cycle Leadership meetings
Creates agenda and reporting for KPI and metric review
Responsible for the education of all staff and must ensure all registration staff is competent and recertified yearly on mandatory education.
Responsible to provide all Patient Access staff including ancillary departments with weekly and monthly reporting of Key Performance Indicators
Manages multiple departments/staff and assures all issues are addressed and patients are registered appropriately without delay
Delegates and prioritizes work assignments in relation to the patient's needs and staff's competence
Provides clear communication and expectations for staff around KPI's and goals
Responsible for ensuring that staff schedules, competencies and practices are managed appropriately
Ensures that all updates and changes in the registration process are effectively communicated
Responsible for the productivity and performance of the department accountable for the performance, measurement, monitoring, and reporting of functional areas aligned with established management targets/KPIs
Creates action plans and follows through on them for issues of competence and training as identified through the work queues and reports
Proactively monitor and act upon all aspects of the Patient Access Department registration functions through the analysis of management reports and related documents
When metrics are not being met, the Assistant Director of Patient Access is expected to create, implement and monitor action/work plans designed to improve these metrics
Communicates issues and policies to all staff members as it relates to department and ancillary areas
Informs staff of System updates and is responsible for providing any/all pertinent information related to registration issues.
Maintains open communications with management
Develop and update policies and procedures related to the functions and responsibilities of Patient Access Department in conjunction with the Director of Patient Access
Promote and emulate a customer service focus that supports the overall departmental goals as demonstrated by the Press Ganey and HCHAPS survey tool
Ensure that action/work plans to improve Employee Engagement Scores are followed through and implemented
Ensures that Patient Access Department practices and operations are integrated with other clinical and hospital departments, along with the System Business Office Operations
Assists in the development of the Patient Access Department operating budget and goals with the Director of Patient Access
Proactively manages the budgeted FTE's and overtime within their assigned areas
Provides excellent customer service to all patients, colleagues and other external and internal customers
Demonstrates a high level of efficiency, accuracy and productivity
Completes all other duties as assigned