Assistant Director

The Opportunity Alliance • South Portland, ME

21h • Hybrid

About The Position

The Opportunity Alliance is seeking an Assistant Director to provide clinical and operational leadership for the Maine Crisis Line. This role supports a statewide, high-acuity crisis service and plays a key part in ensuring safe, consistent, and high-quality crisis intervention across all shifts. The Assistant Director directly supervises Clinical Supervisors, supports workforce development, and serves as a central point of clinical consultation, quality oversight, and day-to-day operational support. This position works closely with the Program Director to maintain alignment, accountability, and strong communication across the program.

Requirements

• Master’s degree in social work or related behavioral health field, required
• LCSW or LCPC required or eligible within established timelines.
• 3+ years of clinical experience in crisis or behavioral health settings.
• Strong skills in clinical supervision, crisis intervention, documentation oversight, and coaching.
• Ability to support a trauma-informed, inclusive, and high‑performance culture.
• Must be able to successfully pass a criminal background, child protective service check & sex offender check.
• Must not be on the state or federal suspension and disbarment list.
• Normal office conditions such as sitting, with occasional standing, walking, reaching, stooping, bending, kneeling, crouching, typing and lifting up to 10 pounds.
• Driving may be necessary to attend meetings and trainings but is not a primary and essential job responsibility.

Nice To Haves

• 2+ years of supervisory or leadership experience preferred
• Familiarity with crisis line technology and ability to troubleshoot day-to-day issues preferred.
• Excellent communication and collaboration skills.

Responsibilities

• Provide clinical and operational leadership for the Maine Crisis Line, ensuring safe, consistent, and high-quality crisis intervention across all shifts
• Directly supervise and support Clinical Supervisors, serving as a resource for complex clinical consultation and risk assessment
• Strengthen workforce development by supporting onboarding, training, coaching, and performance management in partnership with Supervisors, Training, and CQI
• Lead cross-team communication and consistency
• Provide oversight of specialized programs, including Familiar Voices and Follow-Up, ensuring clinical fidelity and workflow consistency
• Support quality and compliance through targeted documentation review and collaboration with Data and CQI
• Serve as the primary point of contact for routine clinical escalations and day-to-day crisis line technology troubleshooting

Benefits

• Generous paid time off accrual
• 9 paid holidays per calendar year and up to 3 floating holidays per calendar year
• Excellent medical benefits at very reasonable cost
• Dental and Vision insurance options
• Agency paid basic life insurance and STD & LTD disability insurances
• 403(b) retirement with a generous agency match (all employees are eligible)
• Tuition Reimbursement – offered once per year through an application process
• The Opportunity Alliance (TOA) is a qualified employer under the Public Service Loan Forgiveness (PSLF) program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees