Assistant Director, Workplace Experience

College Board•New York, NY

4d•$60,000 - $75,000•Onsite

About The Position

As the Assistant Director, Workplace Experience - New York, you will serve as the operational leader for College Board’s flagship office. You will own the day-to-day workplace experience for a high-traffic, high-visibility location that regularly hosts leadership meetings, board events, and cross-organizational gatherings. You will be responsible for ensuring the office runs smoothly, employees and visitors have an exceptional experience, and vendors and building partners deliver high-quality service. This role is ideal for someone who brings a hospitality mindset, strong operational instincts, and the confidence to represent the New York office as the face of the workplace experience team on site. You are comfortable engaging with everyone from employees and visitors to senior leaders and external vendors. You know how to manage details, maintain high standards, and solve problems in real time, while also thinking strategically about how the workplace environment shapes culture and connection. Supported by a Workplace Experience Coordinator, you will also lead office programming, support events, manage vendors and budget, and help build better reporting and processes for the New York location.

Requirements

3-5 years of experience in workplace experience, office operations, hospitality, events, facilities coordination, or a related service-delivery environment
A hospitality-forward, service-first mindset and the judgment to represent the New York office as the face of workplace experience on site
Experience managing facilities-related needs and coordinating effectively with property management, vendors, and building partners
Strong vendor management skills and the ability to hold service providers accountable to clear expectations and standards
Experience supporting or coordinating meetings, events, or office programming in a fast-paced, high-visibility environment
Strong organizational skills and the ability to manage competing priorities with consistency, responsiveness, and attention to detail
Excellent interpersonal and communication skills, with comfort working across all levels of the organization, including senior leadership
Confidence engaging with vendors, visitors, employees, and executive stakeholders in a polished and professional way
Comfort with workplace tools and technology, including Slack, workplace booking systems, AV platforms, and other office operations tools
Interest in coaching and supporting the development of less experienced team members
Ability to lift up to 50 lbs
Ability to work on site 5 days per week in New York City
Ability to travel on behalf of College Board business 1-3 times per year
A passion for expanding educational and career opportunities and mission-driven work
Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively
Clear and concise communication skills, written and verbal
A learner's mindset, commitment to growth, and openness to feedback
A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking
A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success
Authorization to work in the United States for any employer

Responsibilities

Own day-to-day operational strategy and service delivery for our New York Office, ensuring a consistently excellent experience for all employees and visitors.
Serve as the primary point of contact for property management, managing the building relationship including escalations, security coordination, emergency protocols, and building communications.
Oversee meeting and event logistics for large-scale gatherings, VIP visits, and board meetings, ensuring seamless execution.
Manage the NYC office technology ecosystem including space management software, interactive displays, and conference room AV systems.
Ensure compliance with health, safety, and security protocols; serve as office emergency coordinator.
Design and execute the NYC workplace programming strategy including Bites @ The Board, Common Hour, cultural celebrations, seasonal events, and welcome experiences for hybrid visitors.
Manage the Sharebite food program including vendor relationship, menu curation, and budget.
Develop programming calendar aligned with organizational priorities and employee feedback, presenting quarterly plans to Director.
Create and maintain feedback loops (post-event surveys, informal check-ins) to continuously improve programming quality and relevance.
Coordinate with Reston and PR counterparts to share best practices and maintain consistent programming standards.
Manage all NYC vendor relationships (catering, janitorial, AV, office supplies, etc.) with documented SLAs and quarterly performance reviews.
Own the NYC WX operational budget, tracking spend against plan and flagging variances proactively.
Evaluate new vendor opportunities and make recommendations to Director for contract decisions.
Process and approve invoices and purchase orders within delegated authority.
Collect and synthesize NYC workplace data (space utilization, visitor logs, meeting volume, service requests, event attendance) into monthly reports for Director.
Identify trends and translate data into actionable recommendations for space optimization, programming adjustments, and service improvements.
Support Director in building the unified cross-location data dashboard by providing consistent, accurate NYC inputs.