Assist Director of Transfer Admission & ES

Merrimack College•North Andover, MA

6d•Onsite

About The Position

Merrimack College seeks an enthusiastic, results-oriented professional to join the Undergraduate Admission Office as the Assistant Director of Transfer Admission & Enrollment Services. Reporting to the Director of Transfer Admission & Enrollment Services, this individual will be a key member of a dynamic, highly motivated team responsible for recruiting, admitting, and enrolling undergraduate transfer students, as well as supporting off-cycle first-year students. The Assistant Director shares responsibility for meeting institutional enrollment goals and serves as a primary advisor to prospective students, their families, transfer advisors, and other constituents throughout the recruitment and matriculation cycle. This role functions as both a generalist and specialist across enrollment areas, including admission, orientation, financial aid, transfer credit evaluation, curriculum, and billing, providing exceptional customer service and fostering strong affinity to Merrimack College.

Requirements

Bachelor’s degree required.
Valid U.S. driving license required.
2-4 years of professional experience, preferably in a role that required high levels of customer service.
Self-starter with a positive attitude, proactive mindset, and strong work ethic.
Effective time management and organizational skills.
Demonstrated ability to prioritize among competing tasks and pay close attention to detail while working in a deadline-driven, fast-paced environment.
Demonstrated ability to problem solve, make decisions quickly, and approach challenges creatively and independently.
Willingness to learn and utilize the latest technology in enrollment planning, including experience with a customer relationship management (CRM) system.
Experience providing top-notch customer service.
Excellent verbal, written, and public speaking communication skills.

Responsibilities

Acting as the point of contact for newly enrolled students and their families leading up to Orientation and add/drop.
Assist newly enrolled students in completing all onboarding tasks, like registering for Orientation, submitting health forms, completing placement exams, etc.
Monitoring, assessing, and combating new student withdrawal (“melt”).
Overseeing the recruitment and enrollment of first-time freshmen applying for a sprin start term or fall start term post-May 1.
Planning and executing year-long professional development and training opportunities for Enrollment Management.
Demonstrate the ability to meet and exceed measurable goals.
Be comfortable working with and analyzing data; independently track progress towards goals and make necessary adjustments.
Cultivate strong relationships with students and families, school counselors, independent counselors, community-based organizations, alumni, and campus partners.
Monitor matriculation activity and initiate proactive, consistent, and personalized outreach to students and families by phone, e-mail, text message, in writing, and in person.
Communicate Merrimack’s value proposition in a compelling way and provide top-notch customer service.
Stay up to date on all relevant information and policies about the Institution.
Actively participate and support on-campus, off-campus, and virtual UG admission events, as well as Orientation and myMack in Action programming.
Serve as “Counselor of the Day”, meeting with prospective students and families visiting campus and conducting information sessions on academics, campus life, and steps to apply.
Demonstrate leadership by successfully and independently managing and executing on assigned projects and responsibilities.
Act as primary liaison between the Office of Admission and key partner offices on campus.
Review first-time freshman applications and make appropriate recommendations following Merrimack’s policies and procedures.
Use historical data and market trends to develop and execute a recruitment plan for a designated territory.
Travel independently for up to 12 weeks per year, representing Merrimack at college fairs, high school visits, off-campus yield events, alumni engagement events, and professional development conferences.
Have the willingness and ability to work irregular hours, including evenings, weekends, and travel overnight out of state.