Assistant Director of Student Accounts

Ivy Tech Community College•Indianapolis, IN

About The Position

The Assistant Director of Student Accounts reports to the Director of Student Accounts and supports the effective and efficient management of student financial transactions, with a focus on accuracy, compliance, and service excellence. This position shares responsibility for the administration of Veteran and Military Benefits (MB) funding, Skills Training Workforce Ready Grant funding, student refund processing, and payment reconciliation. The Assistant Director works closely with the Director to ensure student accounts are managed in adherence to college policies, state and federal regulations, and audit requirements, and collaborates with campus departments to resolve issues and support continuous process improvement. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

Requirements

Associate’s degree from an accredited college or university.
Two years of experience in student accounts, accounts receivable, accounting, or a closely related financial operations field.
Strong attention to detail with the ability to complete procedures accurately and consistently.
Effective interpersonal and communication skills, both oral and written.
Ability to prioritize, organize, and meet deadlines with minimal supervision.
Proven ability to self-manage workload and complete project deliverables.
Demonstrated proficiency with Microsoft Office applications, including Excel.
Collaborative team player with a proactive, ownership-oriented approach.
Willingness to learn new systems, functions, and technologies.

Nice To Haves

Experience in a college or university setting.
Experience with student information systems and accounts receivable modules.
Experience with enterprise financial systems.
Bachelor’s degree in Business, Accounting, or a related field.

Responsibilities

Manage the invoicing, payment processing, refunds, and reconciliation for Veteran and Military Benefits funding and Skills Training Workforce Ready Grant funding.
Serve as a point of contact for student refund processing, including posting refund voids, reviewing daily refund reports for errors, and ensuring timely issuance of refunds in accordance with institutional policies.
Reconcile payments for bank deposits.
Create invoices and process payments for non-student receivables.
Record, monitor, and respond to credit card chargeback disputes.
Address and resolve ServiceNow tickets related to Student Accounts Receivable in a timely and efficient manner.
Provide customer service to internal and external stakeholders, including responding to student account-related inquiries.
Prepare and disseminate student account reports to internal stakeholders and campus partners.
Ensure student accounts are managed in compliance with college policies, state and federal regulations, and audit guidelines.
Maintain current and accurate documentation of student account policies and procedures.
Identify, recommend, and implement process improvements related to student accounts operations to enhance efficiency, accuracy, and service quality.

Benefits

Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
Dental plan with no-cost preventive services and coverage for orthodontia
Vision plan with low-cost exams and allowances for glasses or contact lenses
Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
Wellness program with opportunities to earn $250 in Wellness Rewards
Flexible Spending Accounts for healthcare (limited purpose) and dependent care
10% employer retirement contribution, fully vested after two years
Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
Short-term and long-term disability benefits
Fee remission for employees, spouses, and dependent children
Tuition assistance for undergraduate, graduate, and doctoral programs
Paid professional development opportunities
Generous paid time off, including vacation, sick leave, holidays, and winter recess
Flexible work arrangements where available
Paid childbirth recovery leave (8 weeks)
Paid parental leave (4 weeks)
Eligibility for Public Service Loan Forgiveness
Additional discounts on gym memberships, transportation, and various retail services