Assistant Director of Spa

Omni Hotels & Resorts•Austin, TX

1d•Onsite

About The Position

Omni Barton Creek Resort & Spa Nestled in the scenic Texas Hill Country just minutes from downtown Austin, Omni Barton Creek Resort & Spa is a premier destination for luxury, leisure, and world-class hospitality. Our associates are the heart of our success — a dedicated, passionate team who bring to life the warmth, elegance, and service excellence that define the Omni brand. Joining our team means becoming part of a culture built on respect, gratitude, and empowerment. Here, every associate has the opportunity to grow through comprehensive training, mentorship, and career advancement within one of the hospitality industry’s most respected companies. From championship golf and award-winning dining to a rejuvenating spa and stunning natural surroundings, Omni Barton Creek offers an inspiring environment to work, learn, and thrive. If you are driven, personable, and passionate about creating exceptional guest experiences, you’ll find your perfect match at Omni Barton Creek Resort & Spa. Omni Hotels & Resorts is seeking an Assistant Director of Spa for the beautiful new Barton Creek Resort & Spa! If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni! We are proud to announce we ranked among the best resorts in Texas: Top 10 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024 As part of Spa Leadership team, work together to develop the overall vision and strategy for the spa. Implement processes to support the vision, increase revenue and enhance customer service in Spa Front Desk, Salon, Retail and Fitness areas of the spa.

Requirements

Directly supervises employees throughout the spa areas.
Minimum of two years in related field with management experience preferred.
Flexibility with schedule to include evenings, weekends, and holidays
Good organizational skills and attention to detail required.
Must be able to stand, walk, sit, and talk or hear.
Must be able to lift and/or move up to 25 pounds.

Nice To Haves

Experience in hospitality field highly preferred.

Responsibilities

Assist with the day-to-day operation of the spa.
Assist the Spa Director by providing department with the leadership necessary to attain their business goals and objectives.
Interact with guests as needed to ensure optimum guest service and satisfaction. Analyze and translate guest interactions into service and facility improvements.
Respond to employee and guest needs with genuine concern and a sense of urgency.
Perform all payroll and labor related functions, administer tips, and manage Dayforce.
Coordinate with cleaning services and engineering to ensure that the facility is clean and in working order.
Coordinate scheduling of the Front Desk, Salon teams
Train, coach, and develop new associates.
Prepare and administer discipline and coaching.
Oversee Salon and fitness supplies inventories, Purchase Orders and all other applicable reporting.
Liaison with service providers, assist in scheduling and leading OST meetings.
Work with Spa team to manage and log all service recovery issues, research billing problems and comp reports with proper follow up with accounting.
Ensure revenue generation and expense control in spa to fulfill company expectations.
Oversee scheduling and balancing of the spa appointments to ensure appointments are balanced correctly, and the add on shifts are being filled when needed to maximize revenue potential.
Monitor required levels of guest service, call conversion, call abandonment, and selling skills.
Adhere to all standard policies and procedures.
Communicate thoroughly, clearly and concisely across departments and through levels within the company.
Implement and maintain Forbes 4 Star Service
Maintain a cooperative, team-like attitude in working with management and employees in all Omni departments. Help achieve our common goals of maximizing guest satisfaction and profit margins.
Keep work area neat, clean and organized at all times.
Attend Omni required training classes and department meetings and facilitate when required.
Assist with the development and implementation of systems that will effectively and efficiently manage the operations of the spa.
Prepare and submit accurate and timely payroll data.
Participate in the hiring process.
Participate in coaching, developing and training staff.
Participate in performing performance reviews.
Participate and contribute with developing and implementing team-building programs.
Manage conflict resolution between employees and/or guests.
Assist with the development of spa policies and procedures.
Assist with the preparation and adherence of the spa budget.
Ensure that the daily performance goals and responsibilities are being met consistently, effectively and efficiently.
Enforce Omni standards of appearance of Spa facilities.
Enforce Omni standards of appearance, cleanliness, graciousness and service among staff.
Promote self as well as other Spa, Hotel and Club affiliates and services.
Must maintain client and spa business confidentiality/privacy at all times.
Perform other job-related duties as directed by leadership.
Act as the manager on duty to resolve guest issues before they escalate. (Use power of one to make decisions and follow through with them).