Assistant Director of Sales

Nemacolin Career•Farmington, PA

13h

About The Position

ESSENTIAL FUNCTIONS: (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.) Delivers internal and external guest service the Nemacolin way; goes above and beyond for both associates and guests. Supports the Director of Sales in building and maintaining relationships with corporate clients and assists in negotiating contracts to achieve revenue goals. Assists in recruiting, training, mentoring, and evaluating sales staff, providing guidance to ensure professionalism, motivation, and superior guest service. Helps implement departmental operating standards, guidelines, and objectives; supports administrative processes such as budgeting and scheduling to promote efficiency and operational effectiveness. Participates in planning and execution of short- and long-term sales strategies, analyzing market trends and program effectiveness to maximize guest satisfaction and market share. Supports research initiatives, including customer demographics and behavioral analysis, and assists in developing targeted sales campaigns. Coordinates with marketing, events, and other resort departments to ensure seamless execution of promotions, special events, and client programs. Assists with review and evaluation of departmental programs to recommend improvements and ensure optimal resource allocation. Supports monitoring of property research and survey activities to evaluate program effectiveness and contribute to continuous improvement. Performs other duties as assigned by the Director of Sales. Craft a Career Defined by Excellence, Growth, and Experience Set within Pennsylvania’s Laurel Highlands, Nemacolin brings together luxury-level service, refined hospitality, and a culture where meaningful careers take shape through experience, mentorship, and opportunity. Each role contributes to extraordinary guest and member moments while building a professional journey grounded in craftsmanship, collaboration, and pride. A dynamic rooted in accountability, respect, and innovation encourages professionals to contribute ideas, elevate standards, mentor others, and grow with intention. A career at Nemacolin weaves together professional and personalized development, meaningful relationships, and the opportunity to help shape unforgettable experiences for guests, members, and colleagues alike. Bring your passion. Grow your career. Create Real Life Magic . About Nemacolin A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience. Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional. Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine how your talents, perspective, and ambition could shape what comes next.

Requirements

Relevant sales and marketing qualifications with previous hospitality experience; prior leadership experience preferred.
Bachelor’s degree in Sales, Marketing, Business Administration, Hospitality, or related field; 3–5 years’ experience in hospitality luxury sales, marketing, or related field with some leadership responsibility.
Experience in a Forbes-rated four or five-star resort preferred; strong customer/guest service relations experience required.
Outgoing personality with strong interpersonal and customer service skills.
Ability to work flexible shifts, including evenings, weekends, and holidays.
Fluency in English.
Ability to perform basic mathematical functions and proficient in Microsoft Office Programs (Word, Excel, PowerPoint, etc.).
Demonstrated ability to support staff development and retention.
Sound judgment and discretion when performing administrative tasks and making decisions.
Physical requirements: ability to lift/push/pull/carry 5–30 lbs., stand for extended periods (95%), operate equipment (15%), kneel (20%), bend (50%), climb (35%), drive (0%) during scheduled shift.

Nice To Haves

Experience in a Forbes-rated four or five-star resort preferred

Responsibilities

Supports the Director of Sales in building and maintaining relationships with corporate clients and assists in negotiating contracts to achieve revenue goals.
Assists in recruiting, training, mentoring, and evaluating sales staff, providing guidance to ensure professionalism, motivation, and superior guest service.
Helps implement departmental operating standards, guidelines, and objectives; supports administrative processes such as budgeting and scheduling to promote efficiency and operational effectiveness.
Participates in planning and execution of short- and long-term sales strategies, analyzing market trends and program effectiveness to maximize guest satisfaction and market share.
Supports research initiatives, including customer demographics and behavioral analysis, and assists in developing targeted sales campaigns.
Coordinates with marketing, events, and other resort departments to ensure seamless execution of promotions, special events, and client programs.
Assists with review and evaluation of departmental programs to recommend improvements and ensure optimal resource allocation.
Supports monitoring of property research and survey activities to evaluate program effectiveness and contribute to continuous improvement.
Performs other duties as assigned by the Director of Sales.

Benefits

Professional Development & Recognition
Paid training and continuous learning opportunities
Leadership development and accelerated leadership pathways
Mentorship, coaching, and cross-functional experience
Monthly recognition opportunities for associates, leaders, and teams
Benefits Designed for Well-Being and Lifestyle
Competitive compensation and attractive 401(k) program
Medical, dental, and vision coverage available
Paid time off
Educational and career advancement support
Savings across resort dining, retail, spa, and activities
Discounted associate meals, dry cleaning, and uniform services
Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community