Assistant Director of Rooms $100K-$115K

Salamander Hospitality, Llc • Aspen, CO

12d • $100,000 - $115,000

About The Position

The Assistant Director of Rooms is responsible for the leadership, operational excellence, and financial performance of the Rooms Division. This role oversees Front Office, Housekeeping, Guest Services, Fitness Center and related functions to ensure a seamless, high-quality guest experience while maintaining cost controls and operational efficiency. The Assistant Director of Rooms serves as a senior leader on property, partnering closely with the General Manager and Executive Committee to align Rooms operations with brand standards, ownership expectations, and guest satisfaction goals.

Requirements

• Minimum 4-6 years of progressive hotel or resort operations experience, with significant Rooms Division leadership responsibility.
• Strong expertise in Front Office and Housekeeping operations.
• Proven ability to lead diverse teams in a high-service environment.
• Strong financial acumen with experience managing budgets, labor, and operating costs.
• Exceptional communication, leadership, and problem-solving skills.
• Experience with PMS, housekeeping, and labor management systems.
• Bachelor’s degree in Hospitality Management, Business, or related field.
• Requires good communication skills, both verbal and written, and use of two-way radio device.
• Must be able to speak, read, write and understand English.
• Shows personal control in front of guests by maintaining a positive attitude, staying calm and patient, avoiding use of negative language, and never displaying frustration.
• Maintain discretion and security for the hotel and guests.
• Have a flexible schedule that can work any shifts in addition to supporting with needed staffing coverage in the instance of call-offs (including Overnight/ Night Audit).
• Must possess basic computer and technology operation skills.
• Handle all disciplinary counseling as needed in accordance to policy.
• Motivate staff and establish a productive and positive work environment.
• Follow and support Salamander Vision, Mission Statement and Core Values.
• Follow the company’s employee handbook for rules and regulations.
• Serve as Manager on Duty when General Manager is absent.
• Long hours are sometimes required.
• Must be able to work on feet for prolonged periods in a fast-paced environment.
• Frequent lifting, pushing, pulling, and carrying of items up to 25 lbs (linen bags, cleaning supplies, small furniture).
• Occasional lifting or moving of heavier items up to 50 lbs with assistance.
• Must be able to bend, stoop, squat and stretch to fulfill handling of luggage/ packages and fulfill cleaning/inspection tasks, occasionally.
• Must demonstrate the ability to effectively manage multiple operational priorities simultaneously in a fast-paced environment.
• Visual acuity to check cleanliness and detect imperfections.
• Must be able to hear and respond to guest requests, alarms, and radios/devices.
• Most work tasks are performed indoors.  Temperature generally is moderate and controlled however, must be able to work in extreme temperatures, i.e. The Front Drive (-2°F) or (+90°F), possibly for one hour or more.
• Must be able to change activity frequently and cope with interruptions.
• Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
• Must be able to work effectively in a stressful environment, communicate with others, effectively handle/ assist customers and accept constructive criticism from supervisors.
• Most tasks are performed in a team environment with the Front Office Manager acting as the primary directive provider – based on operationally and financially backed information. There is minimal direct supervision.
• Perform any general cleaning tasks in public areas using standard hotel cleaning products to adhere to health standards.
• Ensure that all operations departments and employees comply, on a consistent basis, with all Fire Department Safety codes and OSHA guidelines.

Nice To Haves

• Resort or luxury hotel experience preferred.

Responsibilities

• Lead and oversee all Rooms Division operations, ensuring consistent execution of service standards and SOPs.
• Develop and implement operational strategies to enhance guest satisfaction, efficiency, and profitability.
• Ensure seamless coordination between Front Office, Housekeeping, Guest Services, Engineering, and other departments.
• Act as a senior leader and Manager on Duty (MOD) as required.
• Attend daily line ups and hold departmental line ups.
• Strong focus on personalized service and proactive problem resolution.
• Oversee service recovery efforts for escalated guest concerns and special situations.
• Review guest feedback, reputation management data, and satisfaction scores; develop and execute improvement plans.
• Ensure execution of VIP arrivals, group programs, and special events.
• Develop, manage, and monitor Rooms Division budgets, forecasts, and labor plans.
• Analyze and optimize key performance indicators including Occupancy, ADR, RevPAR, CPOR, productivity, and guest satisfaction metrics (Revinate).
• Ensure accurate room inventory management, forecasting alignment, and cost controls.
• Conduct performance evaluations, coaching, and corrective actions in alignment with HR standards.
• Recruit, train, and maintain service professionals within the division.
• Build a culture of accountability, engagement, and continuous improvement.
• Support succession planning and leadership development within the division.
• Ensure compliance with brand standards, safety regulations, labor laws, and internal policies.
• Oversee cleanliness, room readiness, preventive maintenance reporting, and quality assurance programs.
• Lead preparation for audits, inspections, and brand evaluations and ensure iPrefer standards are trained and adhered to.
• Serve as an active member of the Executive Committee, contributing to property-wide strategy and decision-making.
• Support seasonal planning, staffing strategies, and peak-period readiness.

Benefits

• Benefits for full-time employees include but are not limited to the following with an employee contribution: Medical, Dental, Vision, Short-term Disability, and Long-term Disability after 90 days of employment. Employer-provided Basic Life Insurance and Basic AD&D are provided after 90 days of employment. 401K eligibility is available to full-time employees after 90 days of employment, part-time employees can qualify to participate in a 401(k) plan after two consecutive years of working at least 500 hours. Currently, 401K Match is $0.50 on the $1.00 of an employee’s contribution up to 6%; there is a 5-year vesting period.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees