Assistant Director of Residential Conduct (Administrator I) - Division of Student Life

CSU Careers • San Francisco, CA

1d • Onsite

About The Position

This position is an MPP Level I i n the California State University Management Personnel Plan (MPP), reporting t o the Director of Student Conduct. SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling [phone] or emailing [email protected]. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Supervision & Team Leadership The Assistant Director directly oversees the Residential Rights & Responsibilities Coordinator. Further, the Assistant Director serves as an indirect coach/advisor for student conduct professionals and for residential professional, paraprofessional student leaders, and student assistant employees (up to 35 professionals and approximately 150+ paraprofessionals), and oversight of volunteers, who are primarily responsible for the day-to-day administration of residential conduct. The Assistant Director assists and supports team development, strategic planning, budget development, and functional workflow for residential conduct. The Assistant Director acts as the Director in the absence of the Director of Student Conduct. Management Functions People Operations – Recruitment & Hiring, Onboarding/Separation, Payroll, Training, Process development, Employee Engagement, Performance Management, Labor Relations. The incumbent collaborates with Human Resources on matters related to recruitment, onboarding, payroll, training, and performance management. They may gather relevant departmental information and work with HR in alignment with University and CSU policies and practices. Assessment Initiatives – In collaboration with all management level positions, develop and take ownership of Student Learning Outcomes, program assessments, and resident engagement feedback including a First Year Resident survey. The incumbent will partner with professional staff to gather data from student staff and residents related to the resident experience. The Assistant Director will assist in the creation of an annual report in support of evidence-based decision-making. Specialist Functions Residential Conduct – Work collaboratively with the Director of Student Conduct to directly oversee and advise in the development of the residential conduct process to ensure a clear, consistent and effective process to support the Student Housing License Agreement including the training, and development of conduct officers. Directly advise the professional, paraprofessional, and student team members and create vision and guidance for the residential conduct process, training, and development of conduct officers. Interface directly with students, parents and peers, under sensitive and sometimes complex situations. Develop and maintain creative sanctioning for students found responsible for violations of the Student Housing License Agreement. Maintain all conduct documentation as required by campus and CSU policies. Campus Student Conduct – Assist in the administration of the conduct process to ensure a clear, consistent and effective process to support Chancellor’s Office Student Conduct Procedures (Executive Order 1098) and Student Activities (Executive Order 1068), the Campus Code of Conduct, and other relevant campus policies. Conduct administrative and hearing reviews as necessary. Administrative Coordination, Communication, and Branding – Assist the Director of Student Conduct in overseeing financial administration and unit communication and branding efforts. Assist in the development of online and print materials and ensure up to date information is presented internally and externally. Function as a representative on Division and University committees. Work closely with appropriate community agencies and resources to develop programs and services. Collaborate with University Police, Residential Life Staff, Counseling and Psychological Services, Equity Programs & Compliance, and the Division of Student Life; Assist unit outreach efforts with students, faculty, and staff. Residential Afterhours & Crisis Support – Assist the Director of Residential Life with sustaining and assessing initiatives surrounding emergency preparation and crisis response in the residential communities. Cultivate and maintain positive working relationships with University Police Department, Risk Management, and other key departments. Professional Behavior Demonstrate behaviors that are in line with the User-Friendly Principles (P530C) and Principles of Conduct for a Multi-Cultural University (P30D). Demonstrate safe work practices for oneself, others and the office environment. Other Duties as Assigned The incumbent works in a highly visible role within a diverse campus community. The incumbent is an advocate for the department and must be able to clearly articulate a vision that will guide its operation and lead it to excellence. Some work on weekends and evenings is required (holidays may be included). Supervision of outdoor events is required throughout the year. Extended periods of the day may be spent in an office, working at a desk and on a computer, or at meetings. Must be able to competently interact with a culturally and ethnically diverse population of students, faculty and staff. EMBODY THE SIX ROLES OF LEADER Structure Work: effectively manage and direct workflow, create clear position descriptions, clarify roles and expectations; improve processes for efficiency and effectiveness, empower employees, and delegate work. Manage Talent: hire, coach, and develop employees that encourages every employee to contribute to their fullest potential. Inspire Performance: set clear goals, monitor performance, coach for results, recognize and address performance outcomes. Build Teams: build trust and collaboration among direct reports, peers, campus stakeholders, and supervisors. Use & Share Information: convey effective oral and written communication to large and small groups; financial planning and fiscal management; apply policies, procedures, and campus protocols; adopt technology for improved performance; retain knowledge of applicable Collective Bargaining Agreements; project professional presence and nonverbal behavior. Facilitate Change: encourage others to develop innovative approaches to addressing problems and opportunities; facilitate the implementation and acceptance of change within the workplace.

Requirements

• A Master’s degree in higher education, student affairs, human services or a related field, and five years of increasing responsibility, administrative, higher education experience including supervision of staff.
• Ability to carry out complex assignments without detailed instructions.
• Strong organizational skills and the ability to plan, coordinate, and initiate actions necessary to implement administrative or group decisions or recommendations.
• Ability to make independent decisions, exercise sound judgment, and communicate ideas effectively in both written and verbal formats and with diverse student, faculty, staff and community is essential.
• Must be able to work effectively with a variety of individuals and should have special strengths and experience in organizational and employee development, project management, and supervision/management of employees.
• Strong administrative and organizational skills (including the ability to effectively utilize computer hardware and software tools such as Maxient, StarRez, Microsoft Word, Excel, Outlook, Access, and PeopleSoft).
• Must be able to provide comprehensive advisement to staff and department leadership; liaise with Student Affairs & Enrollment Management departments and campus partners; and identify problems and implement solutions where guidelines and precedents do not exist.
• Must have the ability to reason logically, analyze, and define organizational and operating problems and implement appropriate responses.
• Demonstrated ability and ongoing support for creating environments of social inclusion; and developing and implementing socially-just policies that promote the development of inclusive, safe, and accessible living environments.

Nice To Haves

• Previous experience in a mid-level management position.
• Experience within Residential Life, Student Conduct, or University Housing preferred.
• Experience supervising professional team members.
• Ability to quickly and accurately develop, retain, interpret and apply comprehensive knowledge about the California State University and SF State policies and procedures, Title 5 of the California Education Code and the Housing License Agreement.
• Familiarity with systems germane to the student housing and residential environment (Maxient, StarRez, Business Intelligence, Campus Solutions, Human Resources Management Systems, etc.).
• Live-in experience through a Residential Life/Housing program and experience with afterhours response.

Responsibilities

• Supervision & Team Leadership
• Management Functions
• People Operations – Recruitment & Hiring, Onboarding/Separation, Payroll, Training, Process development, Employee Engagement, Performance Management, Labor Relations
• Assessment Initiatives
• Specialist Functions
• Residential Conduct
• Campus Student Conduct
• Administrative Coordination, Communication, and Branding
• Residential Afterhours & Crisis Support
• Professional Behavior
• Other Duties as Assigned
• EMBODY THE SIX ROLES OF LEADER

Benefits

• Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions.
• SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.
• We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees