Mondloch - Assistant Director of Programs

Shelter House • Alexandria, VA

4h • $64,000 - $69,000

About The Position

The Assistant Director of Programs provides support to ensure safe, efficient, and effective operation of Mondloch Place (20 bed efficiency unit building), Mondloch House (9-bed shelter), Diversion & Housing First programs (community housing units). Singles in this program can experience a variety of challenges ranging from mental health diagnoses, substance abuse, physical/developmental disabilities, limited income, and chronic or long-term homelessness. The Assistant Director is responsible for ensuring that best practices are implemented according to programming type. The position is also responsible for overseeing the case management team, managing client crises, tracking client rental payments, maintaining detailed records/files of unit maintenance issues and communication and resolutions; formally documenting and filing completed regular housing inspections (including move-in, move-out, and lease end date inspections.

Requirements

• A bachelor's degree in human services/related field or commensurate experience
• 3+ years of program and staff management experience
• Strong public speaking and communication skills
• Strong written communication skills
• Ability to prioritize competing responsibilities and make sound judgements
• Valid Driver’s License
• Willingness to work evenings and weekends when needed
• Annual TB Test is required
• Ability to sit or stand for long periods
• Ability to lift items weighing 10-20 pounds

Nice To Haves

• A master’s degree in human services/related field
• Experience leading/ supporting programs serving homeless families
• Experience leading/ managing in a residential environment

Responsibilities

• Lead the case management team using a trauma-informed, client-centered, and Housing First approach.
• Oversee daily operations, caseload distribution, and team workflows to ensure equitable and high-quality services.
• Monitor and ensure compliance with all contractual obligations, agency policies, and local, state, and federal regulations.
• Collaborate with the Director to design, implement, and evaluate programs, policies, and procedures.
• Support continuous program improvement through needs assessments, program evaluation, and client satisfaction surveys.
• Supervise and support a team of case managers and the intake and diversion coordinator, including conducting regular one-on-one supervision, coaching, and performance evaluations.
• Provide guidance in complex case management, crisis intervention, and service coordination.
• Identify training needs and coordinate access
• Develop and facilitate in-service training and professional development opportunities for team members.
• Promote a collaborative and professional team environment that fosters self-directed learning and staff growth.
• Oversee unit inspection process.
• Maintain a directory of the Property information including unit address, size, rent amount, contact info for all landlords / property management companies, etc.
• Oversee maintenance and other lease related issues to landlord and/or Shelter House management; follow-up as needed to ensure the issues are addressed.
• Conduct move-in, move-out, and “pre-lease renewal” inspections and document the process; ensure utilities are transferred correctly.
• Coordinate repairs and develop relationships with vendors; get estimates for the cost of repairs, following our internal processes for vetting vendors.
• Calculate, collect and manage the rental payments.
• Oversee client intake process and ensure proper documentation of intake file standard.
• Ensure thorough and accurate client documentation.
• Review client files to ensure documentation integrity.
• Participate in case conferencing and client meetings as needed to support staff and promote quality service delivery.
• Address and resolve client grievances or appeals in a timely, fair, and trauma-informed manner.
• Monitor use of HMIS and internal systems to ensure accurate data entry and high-quality case documentation.
• Verify data accuracy for internal and external reporting requirements.
• Support compliance with all Fairfax County HMIS requirements and ensure data is up-to-date and report ready.
• Review and approve staff timecards, schedules, and leave requests.
• Participate in the on-call rotation and serve as a crisis response backup for service delivery staff.
• Ensure all available funding is tracked, spent appropriately, and supported by required documentation.
• Attend community meetings, represent the agency in workgroups, and maintain collaborative relationships with external partners.
• Foster a positive, mission-driven culture that promotes innovation, learning, and shared leadership.

Benefits

• Medical, Dental & Vision Insurance
• 401K contributions with a 4% employer match
• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
• Two Semi-Annual Team Building Events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees