Assistant Director of Program Operations

Ohio Valley Residential Services•Cincinnati, OH

11h•$65,000

About The Position

Take the next step in your career in the Developmental Disabilities field. This is the back up position to our senior management position of Chief Director of Program Operations. Have opportunity to work closely with OVRS managers. Position is responsible to stay up to date on DD rule changes. Position provides Quality Assurance of the OVRS program service delivery. TITLE: Assistant Director of Program Operations REPORTS TO: Chief Director of Program Operations CLASSIFICATION: salaried; exempt SUPERVISES: Client Record Specialist/Administrative Assistant and Professional Development Coordinator JOB PURPOSE: The Assistant Director of Program Services is responsible for the oversight and administration of OVRS systems that ensure compliance with governing rules and that promote quality outcomes and performance improvement throughout the Agency. The Assistant Director of Program Operations utilizes data analysis to assess and promote efficient, effective use of programmatic resources. Under the general direction of the Chief Director of Program Operations, the Assistant Director of Program Services assists in management oversight of a wide range of critical support services with the goal to increase the effectiveness of OVRS services and personnel. JOB REQUIREMENTS: Minimum of a BA/BS in Human Services related field Preferred project and compliance management experience Minimum of 4 (four) year experience working with individuals with intellectual disabilities Minimum of 2 (two) year supervisory experience Valid driver license and ability to pass OVRS fleet insurability requirements including 3 years driving experience Vehicle that can be used on the job Ability to pass employment standards as defined by the Ohio Department of Developmental Disabilities Must obtain and maintain certification in Medication Administration, First Aid and CPR Computer skills including ability to use all Microsoft Office programs Experience with implementing and managing database systems PRIMARY DUTIES & RESPONSIBILITIES Support the mission and value statement of OVRS and Person Centered Planning. ~ OVRS Mission Statement: To enrich the lives of persons with developmental disabilities and their families by providing individually focused services, safe environments, and opportunities for integration into their communities. OVRS Value Statement: To enable persons with developmental disabilities to flourish; OVRS provides individually focused, compassionate, safe and quality services with the highest ethical standards. Advocates for the individuals served by OVRS to ensure the health, well being and rights of each individual. Assist with ensuring that sites are compliant with State of Ohio Department of DD regulations. Analyze service utilization patterns and recommend business processes to respond to data trends. Coordinate the implementation of OVRS policies and procedures. Fulfill the duties of HIPPA Compliance Officer. Participate in investigation of issues as delegated by Chief Director of Program Services Provide oversight and audit review of OVRS Quality Assurance Process Provide oversight of the OVRS electronic client record system and process Provide oversight of OVRS professional development training which includes providing staff training as the back up to the OVRS Professional Development Coordinator position Provide backup coverage when Chief Director of Program Operations is out Provide backup coverage when a Program Coordinator position is vacant. Provide input to Chief Director of Program Operations related to collaboration with other agencies, service/support teams and family members of individuals served by OVRS to facilitate implementation of service/support plan and positive working relationships. Attend ongoing professional training and recommends staff development training based on the needs of individuals. Behave Ethically: Understand ethical behavior and business practices and ensure own behavior and the behavior of others are consistent with these standards and align with the values of the organization. Build Relationships: Establish and maintain positive working relationships with others both internally and externally to achieve the goals of the organization. Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques. Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters. Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness. Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions, which are timely, and in the best interests of the organization. Organization: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities. Plan: Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results. Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem. PHYSICAL AND MENTAL DEMANDS The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Physical Demands While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; and frequently lift up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and the ability to adjust focus. Mental Demands While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non-routine and complex office administrative problems; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under specific deadlines with frequent interruptions; and interact with individuals supported in the OVRS program services, staff, the public and others encountered in the course of work, some of whom may be dissatisfied or difficult to understand individuals.

Requirements

Minimum of a BA/BS in Human Services related field
Minimum of 4 (four) year experience working with individuals with intellectual disabilities
Minimum of 2 (two) year supervisory experience
Valid driver license and ability to pass OVRS fleet insurability requirements including 3 years driving experience
Vehicle that can be used on the job
Ability to pass employment standards as defined by the Ohio Department of Developmental Disabilities
Must obtain and maintain certification in Medication Administration, First Aid and CPR
Computer skills including ability to use all Microsoft Office programs
Experience with implementing and managing database systems

Nice To Haves

Preferred project and compliance management experience

Responsibilities

Assist with ensuring that sites are compliant with State of Ohio Department of DD regulations.
Analyze service utilization patterns and recommend business processes to respond to data trends.
Coordinate the implementation of OVRS policies and procedures.
Fulfill the duties of HIPPA Compliance Officer.
Participate in investigation of issues as delegated by Chief Director of Program Services
Provide oversight and audit review of OVRS Quality Assurance Process
Provide oversight of the OVRS electronic client record system and process
Provide oversight of OVRS professional development training which includes providing staff training as the back up to the OVRS Professional Development Coordinator position
Provide backup coverage when Chief Director of Program Operations is out
Provide backup coverage when a Program Coordinator position is vacant.
Provide input to Chief Director of Program Operations related to collaboration with other agencies, service/support teams and family members of individuals served by OVRS to facilitate implementation of service/support plan and positive working relationships.
Attend ongoing professional training and recommends staff development training based on the needs of individuals.
Behave Ethically: Understand ethical behavior and business practices and ensure own behavior and the behavior of others are consistent with these standards and align with the values of the organization.
Build Relationships: Establish and maintain positive working relationships with others both internally and externally to achieve the goals of the organization.
Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.
Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions, which are timely, and in the best interests of the organization.
Organization: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
Plan: Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results.
Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.