Assistant Director of Program Operations, Executive Education - The Fletcher School

Tufts University • Medford, MA

2d • Hybrid

About The Position

As a critical member of the Fletcher Executive Education team, this position of Assistant Director of Program Operations, Executive Education will manage the development and delivery of a portfolio of high-level executive training programs (online, in person, and hybrid) and serve as the main point of contact for program sponsors, participants, faculty, guest speakers, site visits, and vendors. The goal of this position is to expand the operational capacity of the Executive Education team and ensure that all programs in the assigned portfolio are delivered efficiently and with excellence. While many programs are on campus, the person in this role will be expected to travel domestically and internationally for programs in their assigned portfolio. Successful candidates will be resourceful, flexible, detail-oriented, client-focused, and diplomatic, with a strong sense of personal and team accountability.

Requirements

• Knowledge and experience as typically acquired through the completion of a Bachelor’s degree in related discipline and 3-5 years of experience in program or project management.
• Extraordinary project management skills and attention to detail. Proven track record of independently managing projects and processes.
• Extraordinary communication and people skills. Demonstrated skills in high quality service delivery, relationship management, and verbal and written communication.
• Adept at working with different stakeholders, including clients, staff, and faculty, and building relationships across a complex matrix organization.
• Ability to work with limited supervision in a fast-paced multilateral environment.
• Proven ability to manage multiple priorities and deliver results on a deadline.
• Resourceful, flexible, and diplomatic
• Strong sense of personal and team accountability
• Client-focused, with proven ability to develop trusting working relationships with colleagues and business partners with high expectations.
• Deep interest in leadership development, higher education and creative learning models.
• Team player with an eye for detail and skills to collaborate with multiple teams with shared accountability in fast-paced, high-energy, often ambiguous, environment

Nice To Haves

• Familiarity with global networks in government, the private sector, and global affairs
• Well developed, demonstrated knowledge of international affairs and global challenges.
• Demonstrated experience creating and delivering trainings, conferences, or events for mid- to senior-level professionals.
• Experience working with project management software, such as Monday.com, Asana, Microsoft Project.
• Experience working with CRM software, such as Salesforce, HubSpot, Monday.com.
• Familiarity with tools and emerging technologies for learning, including Canvas LMS and interactive tools for assessments and presentations.
• Master’s degree in education, business operations or administration, international affairs or related discipline.
• 5-8 years of experience working in program of project management.

Responsibilities

• Plan and coordinate high-level executive education program logistics, including program schedules, housing, meals, transportation, faculty and staff agendas, classroom and event spaces, A/V needs, site visits, cultural and social events, and educational trips.
• Track program expenses and ensure budgets are up to date and followed.
• Serve as the main point of contact for prospective and confirmed participants in executive education programs, answering or forwarding academic and logistical queries and managing recruitment, admissions, registration, and participant support where applicable. Effectively support executive education participants from a variety of professional sectors, geographic regions, and career stages.
• Nurture client relationships and facilitate clear expectations. Anticipate and support client needs and provide timely updates. Work closely with program sponsors throughout the program development and delivery stages to ensure client objectives are met. Ensure program contracts are signed, invoices are sent, and payments are received on time.
• Coordinate with the executive education marketing and business development team to create materials, content, and PR opportunities for each program. While the majority of this position focuses on program operations, the person in this role may be called upon by his/her supervisor to support other team priorities, such as business development, on an ad-hoc basis.
• Enhance learner engagement by fostering community development, networking, and collaboration; Contribute to the holistic learning experience and cultivate a community of lifelong learning across Fletcher’s executive education programs.
• Coordinate student assistants to support program planning and delivery.
• Create and administer program evaluations. Draft and circulate summary reports with suggestions for improvement. Collaborate with team members to conduct program and operational assessments and adapt to new needs in order to maximize efficiency, increase scalability, maintain best practices, and expand Fletcher Executive Education as a high-quality brand in the market.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees