Assistant Director of People & Culture

Four Seasons Hotels and Resorts • Scottsdale, AZ

2d • Onsite

About The Position

The Assistant Director of People & Culture is a key driver of the employee experience and plays a critical role in shaping a culture where employees can thrive. As a vital member of the People & Culture team, this position is responsible for creating an environment that supports our employee promise and positive employee experience. This inspiring leader builds trust, champions openness, and invests in the growth and success of team members at all levels. The role leads impactful initiatives across employee relations, workforce planning, coaching, leadership development, and culture building, while also overseeing the development of the People & Culture Coordinator and partnering closely with the Learning & Development Manager to foster a strong culture of continuous learning. The role reports to the Director of People & Culture and will support with leading the People & Culture strategy and execution. This hands‑on leadership role spans talent management, employee experience, learning & development, and employee relations, while also supporting legal compliance, organizational effectiveness, and the consistent execution of People & Culture programs across the hotel. This is a department‑head‑level position and is eligible for an annual incentive.

Requirements

• Promote a proactive, high‑energy, people‑focused mindset driven by continuous improvement
• Results‑oriented self‑starter who identifies solutions, drives progress, and thrives in fast‑paced environments
• Strong working knowledge of HR policies, procedures, compliance, and employment law at the local and federal levels
• Proven experience leading HR or Learning & Development programs within hospitality, including project execution and program management
• Confident, engaging presenter who enjoys facilitating training, teaching, and energizing teams
• Demonstrated critical thinking, emotional intelligence, and coaching skills with strong written and verbal communication
• Minimum of 2+ years of hospitality HR leadership or Learning & Development experience; proficient with Workday or similar HRIS and Microsoft Office (Excel, Word, PowerPoint)
• Candidates must have valid work authorization for the U.S.

Responsibilities

• Champions the employee experience through organization of activities, communication tools and programming.
• Assess the needs in areas such as performance management, employee relations, compensation, career development and leadership development and drive the appropriate solutions in these areas.
• Act as liaison between employee and leadership to answer questions or concerns regarding company policies, practices and regulations.
• Identify, analyze and initiate appropriate actions to resolve employee concerns.
• Manage the financial issues for the People & Culture budget including benefits, labor & salary reports and plan cost effective events within the People & Culture budget guidelines.
• Work closely with Finance regarding labor meeting, employee attestations, wage and hour training.
• Conduct regular audits of insurance records, terminations, I-9 records, vacation and sick allowances, etc.
• Organize and supervise all employee programs - recognition celebrations, community outreach, internal meetings, etc.
• Respond to employee claims, Workers’ Compensation, Unemployment and Wage & Hour.
• Manages benefits administration, enrollment, education, compliance and billing processes.
• Work harmoniously and professionally with co-workers and supervisors while maintaining the confidentiality of People & Culture.
• Understanding the importance of our Interviewing process and providing guidance and counsel to our managers throughout the process.
• Support Talent Acquisition Manager with recruitment fairs and collaboration with universities, and sourcing innovative ways to find top talent.
• Support the recruitment function and efforts through collaboration with Talent Acquisition Manager to ensure innovative and relevant opportunities to find staff.
• Review and analyze recruitment trends: Turnover, Resort Promotions, local and industry information.
• Administer and train employees – A champion of our New Hire Orientation, benefits, core and culture standards.
• Create and develop opportunities to attract, develop and retain people to achieve their fullest potential.
• A strategic hotel partner who promotes and ensures continuous training, growth and development within our hotel and team.
• In collaboration with the L&D Manager, creates a compelling picture of how the learning function can improve the performance of the hotel and execute the strategy.
• Ensures new managers to the company are supported and given the knowledge, tools and skills to successfully complete their 90-day probationary period.
• Assists in training Planning Committee members to conduct leadership development programs, and blended learning programs to their direct reports.
• Champions our Core and Culture Standards achievements through training, testing, campaigns, and initiatives.
• In collaboration with the L&D Manager, ensure necessary training and learning is conducted in departments on a consistent basis.
• Consults with managers to determine solutions to needs and implement change initiatives.
• Collaborate with managers at various levels (supervisors to division heads) and establish HR strategy and solutions in order to accomplish hotel goals and help deliver results.
• Support L&D Manager in working with hotel leadership to identify performance gaps through the analysis of Glitch Reports, Guest Feedback and Mystery Shopper.

Benefits

• A welcoming, energizing culture where you’re encouraged to bring your authentic self to work every day
• Comprehensive learning and development programs designed to help you grow, refine your craft, and build your career
• Inclusive, diverse employee events and celebrations throughout the year
• Exclusive Four Seasons travel perks and employee discounts worldwide
• Competitive compensation and benefits, including Medical, Dental, Vision, and Retirement plans effective as soon as 30 days
• Complimentary Employee Meals
• And so much more as part of the Four Seasons experience

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees