AD of Navigation Services

4C Health

21d•Hybrid

About The Position

The Assistant Director of Navigation Services provides leadership, coordination, and oversight for Navigation Services, including the Community Resource Navigator, Care Navigator and Engagement Specialist teams. This position ensures a seamless experience for individuals and referral sources engaging with 4C Health services—promoting timely access, care coordination, and continuity across all service lines until successful discharge. The Assistant Director supports the Chief Revenue Officer in program development, supervision, and quality improvement initiatives that align with the Certified Community Behavioral Health Clinic (CCBHC) model. This role emphasizes excellence in service delivery, staff development, and operational efficiency while maintaining a strong focus on client-centered, recovery-oriented, and trauma-informed care. This position operates with a high level of independence, professionalism, and discretion, exercising sound judgment in complex situations.

Requirements

Must be able to demonstrate competency in the following areas:
Leadership & Supervision:
Demonstrates the ability to motivate and guide staff; effectively delegates and manages priorities.
Communication:
Exemplary written and verbal communication; promotes transparency and active listening.
Client-Centered Approach:
Prioritizes client needs, advocating for accessibility and culturally responsive care.
Analytical Thinking:
Uses data and feedback to evaluate performance and drive improvement.
Collaboration:
Builds and sustains positive relationships with internal teams and external partners.
Professionalism & Confidentiality:
Models ethical behavior, sound judgment, and adherence to privacy standards.
At minimum a High School graduate or GED, with 5+ years experience in Human Services field.
Strong organizational and time management abilities.
Ability to manage multiple priorities and adapt to change.
Competence in EMR systems and data tracking tools.
Ability to lead with empathy and accountability.
Demonstrated initiative, critical thinking, and decision-making skills.
Able to utilize databases and/or other electronic means to perform duties.
Models professionalism, teamwork, and communication internally and externally.
Ability to maintain confidentiality.
Maintains positive working relations and rapport with the community.
Must have current CPR certification or ability to obtain it within 30 days.
Must have current CPI certification or ability to obtain it within 30 days.
Valid driver’s license and reliable transportation required.
Candidates must be willing to submit to a pre-employment drug screen.
Candidates must be willing to submit to comprehensive background checks, including but not limited to criminal and child protective services checks.

Nice To Haves

A degree or further education in healthcare or healthcare management preferred but not required.
Previous experience in Scheduling, Care Coordination, Patient Access, Case Management, Community Engagement and Referral Management preferred but not required.

Responsibilities

Provide direct supervision to Community Resource Navigators, Care Navigators and Engagement Specialists, ensuring adherence to agency policies, procedures, and performance standards.
Conduct regular supervision meetings, performance evaluations, and staff development plans.
Foster a positive, team-oriented environment that emphasizes collaboration, accountability, and professional growth.
Support hiring, onboarding, and training of Navigation Services staff.
Oversee day-to-day operations of the Navigation Services department, ensuring effective coordination between Community Resourcing, Engagement, Access, and Care Coordination functions.
Monitor data collection, reporting, and outcomes related to referrals, outreach, engagement, and care coordination.
Ensure timely follow-up for all referrals and continuity between initial engagement, intake, and ongoing care.
Developing and refining workflows, processes, and program goals to improve client access, throughput and retention in care.
Collaborate across departments to address service barriers and streamline transitions between programs.
Maintain compliance with CCBHC standards, contract deliverables, and applicable regulations.
Review documentation, data reports, and EMR entries to ensure quality and timeliness of services.
Identify and address trends, challenges, or gaps in service delivery.
Develop and monitor key performance indicators (KPIs) for both Community Resource Navigation, Care Navigation and Engagement teams.
Implement quality improvement initiatives based on data outcomes and feedback.
Serve as liaison between Navigation Services and internal/external stakeholders, including referral sources, program leaders, and community partners.
Participate in interdisciplinary team meetings, huddles, and staff meetings to support coordinated care.
Promote clear, consistent communication among team members and departments to enhance client experience and organizational alignment.
Assist with departmental financials, scheduling, and resource allocation as directed.
Ensure completion of required documentation, reports, and audits within designated timeframes.
Support program planning and development initiatives in alignment with organizational goals.
Maintain confidentiality and comply with all HIPAA and 4C Health policies.
Ensure staff compliance with infection control, safety, and ethical standards.
Promote a culture of integrity, respect, and inclusiveness.