Assistant Director of Lodging

Knightsbridge Capital Corporation•Greenough, MT

16d

About The Position

The role of the Assistant Director of Lodging is to assist the Director of Lodging in all operations primarily the Front Desk & Housekeeping, but not limited to Guest Services and the Green O. Ensures staff is providing world-class service to our guests while balancing the needs of guests, associates, and owners.

Requirements

BS degree in Hospitality Management, Tourism, Business Administration (preferred), or 4 years minimum relevant experience as Guest Relations Manager, Hotel Manager, or similar role in a luxury environment.
Understanding of all hotel management best practices and relevant laws.
Hands-on experience with Hospitality Property Management Software (PMS), Maestro
Proficiency in English; knowledge of other languages is a plus
Customer service drive with outstanding communication and active listening skills.
Excellent problem-solving and multitasking skills
Leadership skills along with the ability to motivate a team into high performance.
Ability to work flexible hours and open availability
Strong sense of responsibility and a professional presentation.
Valid State Driver’s License

Nice To Haves

Forbes standard training experience is preferred

Responsibilities

Train staff to adhere to Forbes standards and lead by example
Oversee weekly schedules and monitor staff scheduling to flex based on business needs
Directly oversee the Front Office at The Resort at Paws Up and assist the Director of Lodging by providing Supervisory support to Housekeeping, Guest Services (Indirectly), and the Green O.
Manage arrival, departure, and guest experience at Paws Up Montana
Maintain thorough knowledge of accommodations, package plans, and Resort facilities
Check guests in and out including preparation of folios and authorizing payments
Monitor aged receivables to ensure outstanding accounts are settled in a timely manner
Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables
Analyze, investigate, and resolve guest complaints
Act as Manger on Duty (MOD)
Respond to guest needs and provide anticipatory service
Ensure daily checklists are completed in all areas
Maintaining the cleanliness of the housekeeping department, including upkeep of department stock item and placement of clean linens.
Perform or delegate arrival inspections on all Cabins/Tents to ensure that accommodations are cleaned and staged to meet Paws Up and Forbes Standards prior to guest arrival.
Inspecting periodic daily service &/ turndown cleans to ensure that Forbes standards are being met.
While inspecting Cabins/Tents document and correct deficiencies found in the accommodation or call back housekeeping teams to correct deficiencies
Ensure all maintenance repair items are reported as soon as possible. Responsible for tracking all outstanding work orders, replacement items and guest damaged items internally in the housekeeping department as well as reporting items to the appropriate department
Control expenses ensuring that all supplies are properly tracked.