Assistant Director of Housing & Financial Stability

Granite United Way•Portsmouth, NH

6d•Hybrid

About The Position

Granite United Way’s Vision is to be the preferred way people work together to build a community that values its collective responsibility to care for each other. All employees at Granite United Way are integral to our ability to achieve our mission. Performance of the job duties outlined below will enable us to follow through on our promises to the communities we serve. We're looking for a dynamic candidate that takes initiative in advancing our mission by improving the quality of people’s lives through strategies that promote financial stability and expand access to affordable housing and support services among individuals and families across New Hampshire and Windsor County, Vermont. The Assistant Director of Housing & Financial Stability plays a key role in advancing Granite United Way’s efforts to develop, implement, and support effective strategies for financial stability, including housing access and homelessness prevention. The Assistant Director manages the operations of three current programs (KeyConnect NH, Mission Zero Landlord Incentives, Volunteer Income Tax Assistance or “VITA”), helps build community partnerships (landlords, service providers, volunteers, funders), and supports resource development activities. The Assistant Director ensures that housing and economic mobility solutions are strategically aligned with Granite United Way’s broader impact portfolio and cross-sector efforts, collaborating across initiatives such as 211 NH, NH Care Connections, Public Health Networks, Family Resource Centers, and the Recovery Friendly Workplace initiative to address the root causes of instability and promote long-term well-being.

Requirements

A minimum of 3 years of experience in nonprofit management, community development housing, asset building, or related social impact fields
Excellent communication and relationship building skills required
Demonstrated experience and proficiency in project management
Knowledge of housing and financial stability resources, public benefits, landlord engagement, and community services
Knowledge of federal, state, and local government, nonprofit and public health systems and effective systems change strategies
Knowledge of diversity, equity and inclusion principles and strategies to apply them
Familiarity with grant compliance, donor reporting requirements, and budgeting
Understanding of federal and state housing regulations, fair housing law, tenant rights
Knowledge of payment processing procedures
Knowledge of adult learning techniques for training purposes
Organization and project management skills
Strong skills in developing and maintaining trusted, collaborative relationships with internal and external stakeholders and colleagues
Excellent written and verbal communication skills tailored to diverse audiences
Active listening skills are critical to this role
Effective facilitation, public speaking and presentation skills
Training skills to effectively educate partners on program eligibility, processes, and systems
Data analysis and reporting skills to evaluate outcomes and inform continuous improvement
Excellent interpersonal/conflict resolution skills including mediation, negotiation, and/or counseling
Technically proficient skills working in Microsoft Office, databases, and web-based applications such as the internet, email, and social media
Ability managing multiple priorities with a high degree of flexibility
Strong attention to detail for accurate record keeping
Ability to adapt to different environments
Ability to exercise sound judgment, maintain confidentiality, and handle sensitive situations with professionalism
Valid driver’s license, reliable transportation, and proof of insurance
Willingness to travel within assigned regions across Granite United Way’s service area in New Hampshire is required.

Nice To Haves

Preferred Bachelor’s Degree in a relevant field preferred
Experience working with landlords, property managers, government agencies, and nonprofit service providers
Experience or education in providing direct client support (e.g., case management, housing navigation)
Experience or education with conflict resolution principles
Experience in data collection, analysis, and reporting
Experience training partners or facilitating workshops strongly preferred
Familiarity with statewide or regional collaborative initiatives and cross-sector partnerships is highly desirable
Familiarity or experience in fundraising

Responsibilities

Implement day-to-day operations for KeyConnect NH, the Mission Zero Landlord Incentive Program, and VITA including maintaining contracts, policies, procedures, and partner agreements.
Ensure compliance with donor and grant requirements, including accurate, timely financial and programmatic reporting.
Build, strengthen and foster strategic connections with key organizations and institutions throughout New Hampshire, with a focus on those that serve vulnerable populations, including: landlords, tenant advocates, government, funders, and nonprofits partners.
Support fundraising and development efforts to ensure adequate funding for program maintenance and expansion.
Contribute to program sustainability planning, including identifying growth opportunities and strengthening funding pipelines.
Administer program payments and stipends; ensure accurate recordkeeping to meet reporting and audit requirements.
Monitor program performance, compile outcome data, and provide recommendations to inform program improvements.
Serve as the primary liaison with IRS, DHHS, Community Mental Health Centers, property providers, and tenants.
Provide one-on-one tenant support as needed, including housing needs assessment, stability planning, resource and referral navigation, landlord negotiation, mediation, fair housing counseling, and ongoing coaching or case management.
Train partner agencies on program eligibility, processes, and use of KeyConnect’s housing search platform, Padmission.
Provide ongoing training and technical assistance to case managers, navigators, and housing specialists on effective use of KeyConnect NH.
Assess opportunities for growth of VITA program, including site additions, increased volunteers, and enhanced remote options. Implement changes and evaluate results with a focus on quality.
Participate in regional and statewide networks addressing homelessness, housing insecurity, and financial stability, helping to elevate GUW’s profile while staying informed on emerging trends and best practices in prevention.