Assistant Director of Housekeeping

Pyramid Global Hospitality

25d

About The Position

Shape your years of leadership skills and career experience by being a part of our supportive and collaborative work environment that encourages growth and fosters success. Located along the picturesque Oklahoma River in the vibrant Horizons District of Oklahoma City, OKANA Resort & Indoor Waterpark offers exceptional career opportunities. Join us as the Assistant Director of Housekeeping to oversee the operations of our Housekeeping team. OKANA Resort & Indoor Waterpark features a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event space spanning 27,000 square feet. The Assistant Director of Housekeeping supports the Director of Housekeeping in managing daily operations of the housekeeping department to ensure the highest standards of cleanliness, safety, and guest satisfaction. This role oversees housekeeping supervisors and associates, ensures all guest rooms and public spaces meet quality standards, and helps manage inventory, scheduling, and departmental budgets. The Assistant Director of Housekeeping plays a key role in training, motivating, and developing staff to deliver a superior guest experience. The OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

Requirements

Bachelor’s degree in hospitality management or related field preferred; equivalent combination of education and experience considered.
Minimum 3–5 years of progressive housekeeping leadership experience, preferably in a resort or large hotel environment.
Strong leadership and organizational skills with proven ability to manage teams in a fast-paced environment.
Working knowledge of cleaning chemicals, OSHA standards, and safety regulations.
Proficiency in property management systems, Microsoft Office, and housekeeping scheduling systems.
Excellent communication and interpersonal skills.
Ability to work flexible hours, including weekends and holidays, as business demands.

Responsibilities

Supervise daily housekeeping operations, ensuring all guest rooms, public areas, and back-of-house spaces meet cleanliness and presentation standards.
Assist with scheduling, training, and evaluating housekeeping associates and supervisors.
Conduct daily inspections of guest rooms and public areas to ensure adherence to quality standards.
Manage supplying inventories, coordinate orders, and maintain accurate records.
Support labor management by monitoring staffing levels in alignment with occupancy forecasts.
Ensure compliance with safety, health, and sanitation policies.
Collaborate with other departments to support guest satisfaction and operational efficiency.
Respond to guest inquiries and resolve service issues promptly.
Assist with departmental reporting, budgeting, and payroll oversight.
Perform additional duties as assigned by the Director of Housekeeping.