Assistant Director of Housekeeping
About The Position
The Assistant Director of Housekeeping will assist with leading a goal-oriented resort housekeeping department to create a team environment that is effective, productive, and rewarding. This role involves creating a clean and comfortable environment for guests to enjoy their vacation. No prior housekeeping experience is required, just a willingness to learn. Responsibilities include providing leadership, managing team member training, development, assignments, and schedules, performing daily inspections, coaching team members, recruiting, communicating with resort and company leadership, and analyzing data to meet facility, budget, and compliance goals. HHS is a private, family-owned business founded in 1975, providing services including housekeeping, food, and facility management to nearly 1,000 customers across six industries. The company is growing rapidly and encourages internal growth, with assistant directors typically promoted within two years.
Requirements
- 2+ years of hospitality management or relevant experience
- High school diploma/GED and completion of a craft apprenticeship, or an equivalent number of years in the hospitality industry
- Ability to work a flexible schedule that may include nights, weekends, and holidays
- Computer experience with word processing, spreadsheets, and various software
- Must be willing to relocate for promotion opportunities
- Interpersonal Skills: Ability to interact with individuals at all levels of the organization
- Communication: Effective written, spoken, and non-verbal communication
- Customer Service: Service-oriented mentality with a focus on exceeding expectations
- Professionalism: Maintain a positive and professional demeanor
- Decision Making: Ability to quickly make sound decisions and judgments
- Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
- Team Player: Willingness to provide support where needed to achieve outcomes
- Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings
- Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment
Nice To Haves
- Experience in the hospitality industry
- Proficiency in languages other than English, especially Spanish
Responsibilities
- Be open-minded and ready to learn from your manager and team members alike
- Provide leadership that supports a team environment that fosters morale, passion, quality, and respect
- Lead and manage team member training, development, assignments, and schedules
- Perform daily inspections and assessments and coach and counsel team members
- Recruit team members who reflect our values and create a positive work environment that supports retention
- Communicate with resort and company leadership to set expectations and achieve goals
- Analyze data and make adjustments to meet facility, budget, and compliance goals
Benefits
- Paid time off (vacation and sick)
- Medical, dental, and vision insurance
- 401(k) with employer match
- Employee assistance program (EAP)
- Career development and ongoing training
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
501-1,000 employees
