Assistant Director of Housekeeping

AccorHotel•New York, NY

5d•$102,000 - $105,000

About The Position

General Summary: The Assistant Director, Housekeeping’s main responsibility is to reinforce the standards of the hotel and to ensure the cleanliness of the guestrooms, the public areas and the back of the house.

Requirements

Minimum of 3-4 experience in hotel business and preferably housekeeping
College Degree
Proficient in computers- Microsoft suite
Management Experience in a Luxury Property
Union Experience

Nice To Haves

Ability to communicate in a second language, preferably Spanish
Hotel Management Degree

Responsibilities

Scheduling appropriate staff accordingly to hotel occupancy
Training new staff members
Retraining staff members
Inspection of guestrooms/corridors
Daily operations
Checking the Pre-Registered Guests
Hiring process, Evaluation and Disciplinary Action of staff
Ensure and control compliance with all corporate, area and hotel policies & procedures as well as current local and government regulations pertaining to employee practices
Manage, perform and control all business duties
Present the hotel within the hotel as well as in the public
Develop, prepare and realize new concepts
Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations
Be on time at all meetings or announce in advance your representative
Ensure that staff reports to work as scheduled; document any late or absent employees
Assign work duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations that compromise the department’s standards and delegate these tasks
Inspect grooming and attire of staff; immediately rectify any deficiencies
Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel
Conduct performance reviews on time
Ensure all closing duties for staff are completed before staff signs out
Provide feedback to staff on their performance. Handle disciplinary problems and counsel employees according to hotel standards
Make sure that you control labor cost, product cost, energy sources and all equipment and requisite them on time
Be responsible for the proper handling, maintenance and cleaning of all used tools and materials
Instruct your employees to maintain cleanliness and good order
Advise your employees to work independently and most economic
Assist with inventories, (supplies, uniforms, and linens)
Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands
Watch your costs while buying and calculating, as well as flex spending in low occupancy months
Schedule vacations in low business times