Assistant Director of Front Office

Salamander DC • Washington, DC

59d

About The Position

As the Assistant Director of Front Office at Salamander Washington DC, you will be an integral part of providing world-class service for our guests.

Requirements

• A minimum of 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major is required.
• Minimum 5 years' experience in Front Office and Guest Services.
• Minimum 1 year experience as Department Head.
• Strong computer skills including proficiency with Microsoft Office and the ability to quickly master new applications. Opera Cloud PMS knowledge is not required but desirable.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent written communication skills including proper grammar and professional writing.
• Excellent verbal communications skills with the ability to interact with employees at all levels and a wide range of business partners.
• Ability to effectively communicate in English.
• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch; talk and hear.
• The employee must be able to lift and move up to 25 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
• Must be able to change activity frequently and cope with interruptions.
• Must be able to maintain a calm demeanor at all times

Nice To Haves

• Bachelor's Hotel and Restaurant Management, Hospitality, Business Administration, or related major strongly preferred.
• Knowledge of Opera, Micros and HotSOS, is not required but desirable.
• Previous luxury background is required and desirable

Responsibilities

• Lead guest experience curators, guest service agents, bell team, door team and departmental leaders.
• Manages the team in delivering personalized and anticipatory services to cater to the unique needs of our guests.
• Enables concierge to build relationship with key local partners.
• Ensure a seamless and discreet check-in and check-out process, maintaining the highest standards of hospitality.
• Nurture a team of service professionals dedicated to upholding the hotel's commitment to luxury and excellence
• Personally handle and oversee VIP and high-profile guest relations, providing an elevated level of attention and service.
• Oversee room allocations, ensuring the careful management of room inventory, special requests and amenities.
• Implement and enforce the highest standards of cleanliness, aesthetics, and functionality in the front office area.
• Uses all available on the job training tools for employees; supervises on-going training initiatives and conducting training when appropriate.
• Ensures employees have the proper supplies and uniforms.
• Creation and facilitation of human capital needs and performance management.
• Improves service by communicating and assisting employees to understand guest needs.
• Empathetic, people focused. Positive approach to growing and leading teams. Ability to manage and motivate diverse teams. Manage ambiguity and large volume of requests. A process driven mind.

Benefits

• We are committed to providing competitive wages and benefits, the best training, a safe and enjoyable work environment along with many opportunities for advancement to ensure a very rewarding career.
• If your outside interests include golf, tennis, spa, beach, water sports, equestrian, shopping or just relaxation, we have the employee discounts to match.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Ambulatory Health Care Services
• Education Level: Associate degree