Assistant Director of Front Office - Embassy Suites by Hilton DC Convention Center

Hilton•Washington, WA

About The Position

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Are you a hands-on, polished, people-focused leader who thrives in a fast-paced, high-occupancy environment and believes in structure, empowerment, and developing talent from within? Embassy Suites Washington DC Convention Center is seeking an Assistant Director of Front Office who can elevate guest services, drive morale, and create a culture where team members grow, thrive, and deliver exceptional guest experiences in every corner of the property. This is your opportunity to help lead a full-service, front office operation in the heart of downtown DC steps from the Walter E. Washington Convention Center surrounded by energy, purpose, and possibility. If you’re strategic, detail-oriented, and ready to make a bold impact, this is your opportunity! This position is built for a dynamic front‑of‑house leader who ensures every guest interaction from arrival to departure reflects exceptional service, seamless operations, and a commitment to quality. In our high‑volume, city‑center hotel, we welcome a diverse blend of business, convention, and leisure travelers. We’re seeking an Assistant Director who excels in a fast‑paced environment, inspires and develops teams, and consistently delivers operational excellence and measurable results.

Responsibilities

Assist in the direction and administration of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Assist in monitoring and developing team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
Oversee the VIP process to include, but not limited to, reviewing VIP reservations, administering amenity orders, managing resumes for incoming guests and groups, updating inventory in the system, monitoring special requests and overseeing rate changes on in-house guests
Initiate and implement marketing up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Run and complete daily reports, analyze data and make decisions based on data
Resolve guest issues and concerns to guest satisfaction
Recruit, interview and train team members

Benefits

Access to your pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at a 15% discount.
Debt-free education ": Access to a wide variety of educational credentials (ex., college degrees, high school completion, English-language learning, digital literacy, professional certificates, and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs