Front Desk Supervisor - Embassy Suites By Hilton Miami Airport

Hilton•Miami Springs, NJ

About The Position

Embassy Suites by Hilton Miami International Airport is searching for a Front Desk Supervisor to join their Front Office team! This position will report to the Director of Front Office. The ideal candidate will have a minimum of 1-2 years' experience in Front Office in a hotel. Open flexibility and willing to work mornings and nights is required. the needed schedules are Fridays, Saturdays and Sundays. Hilton and OnQ are highly preferred but not mandatory. Bi-lingual is highly preferred Shift Pattern: Open availability for all shifts including overnights and Weekend/holiday availability is required. The Benefits\: We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including\: Access to your pay when you need it through DailyPay Medical Insurance for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education\: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Career growth and development Team Member Resource Groups Recognition and rewards programs Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. What will I be doing? As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Requirements

minimum of 1-2 years' experience in Front Office in a hotel
Open flexibility and willing to work mornings and nights is required
needed schedules are Fridays, Saturdays and Sundays
Open availability for all shifts including overnights and Weekend/holiday availability is required

Nice To Haves

Hilton and OnQ are highly preferred but not mandatory
Bi-lingual is highly preferred

Responsibilities

Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
Schedule, assign daily work, lead pre-shift meetings, inform and train team members
Monitor, observe and assist in evaluating team member performance
Monitor lobby traffic and adjust staffing accordingly

Benefits

Access to your pay when you need it through DailyPay
Medical Insurance for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education\: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs