Assistant Director of Front Office - Hilton Salt Lake City Center
About The Position
Located in the heart of downtown and located only a short distance from truly unparalleled access to nature the Hilton Salt Lake City Center has it all! ,This 500 guest room hotel, just a stones throw from the convention center, is seeking their next Assistant Director of Front Office. This role presents an opportunity to have a hands-on impact with guests to create memorable experiences while partnering with the Director of Front Office on improving processes and procedures to maximize success. The ideal candidate for this role has strong communication skills, is adept at taking ideas from concept to reality and excels at motivating a team. At least two years of hotel front desk experience are required, with Hilton experience preferred but not required. To learn more about this hotel, please visit their website at: Salt Lake City, Utah Hotels - Hilton City Center
Requirements
- At least two years of hotel front desk experience are required
- Strong communication skills
- Adept at taking ideas from concept to reality
- Excels at motivating a team
Nice To Haves
- Hilton experience preferred but not required
Responsibilities
- Assist in the direction and administration of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
- Assist in monitoring and developing team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
- Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
- Oversee the VIP process to include, but not limited to, reviewing VIP reservations, administering amenity orders, managing resumes for incoming guests and groups, updating inventory in the system, monitoring special requests and overseeing rate changes on in-house guests
- Initiate and implement marketing up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
- Run and complete daily reports, analyze data and make decisions based on data
- Resolve guest issues and concerns to guest satisfaction
- Recruit, interview and train team members
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Accommodation
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
