Assistant Director of Front of House

Chick-fil-A•Chesterfield, VA

40d

About The Position

At Chick-fil-A Winterpock we believe our leaders have the power to make a difference in every life, every day. We strive for excellence, while offering a space for grace - with both our team members and guests. A Chick-fil-A Shift Lead is responsible for all shift operations, team member care, and overall guest service within the restaurant. They must operate with excellence both in character and in performance at all times. Because of the high expectations set for leaders in our industry, the selection for this position is a multi-step process.

Requirements

You must be hard-working, team-oriented, friendly, honest and have great customer service skills.
Reliable transportation with a current driver's license is required
Be authorized to work in the United States
Be at least 18 years old
Must have a High School diploma or equivalent
Be available to work any time, including Saturdays - time off can be given for special requests
Excellent verbal and written communication skills
Availability to work a combination of opening, mid-shift, and closing shifts.

Nice To Haves

Pursues personal and professional growth
Is highly organized, self motivated, and desires to manage people with the heart of a servant leader
Must be able to balance hard work and guest-focused service in a fast-paced environment
Must have a strong growth mindset to apply personal and professional opportunities for improvement
Must have the mental toughness to be challenged on a daily basis
Must possess strong interpersonal skills, both verbal and non-verbal
Have the ability to take initiative
Spirit of humility and optimism
Cultivates an atmosphere of joy, care and excellence that allows others to flourish
Be able to lead their team by example
Must be able to coach & develop team members utilizing situational leadership
Ensures team members are doing "the right thing, the right way, every time"
Must be able to assess, develop and implement systems for improvement throughout the restaurant
Have at least one-year previous restaurant management or leadership experience is preferred.

Responsibilities

Serving guests by taking orders, handling cash and credit cards, making drinks and desserts and delivering meals to guests at their table or to a designated pick up area, while providing excellent customer service at all times.
Offering an immediate and respectful response to all guest's needs.
Maintain cleanliness of your work area and the dining room, parking lot, restrooms and play ground.
Stock sauces, cups, lids, etc. as needed to maintain throughout your shift.
Effectively manage and lead a team of people serving our guests while maintaining our operating standards to provide the best hospitality and guest experience.
Coaching, teaching and training team members on policies and procedures and creating a positive work environment for everyone.
Maintain food safety and cleanliness standards
Maintain team member accountability and ensure follow through on store policy and procedures
Open and/or close the restaurant leading the shift as a key holder