Assistant Director of Food + Beverage

Trump International Hotel and Tower Chicago•Chicago, IL

About The Position

Responsible for and committed to creating an unparalleled guest, member, and resident experience within a luxury hospitality environment. Oversees the activities of key guest and member contact departments, including but not limited to the hotel’s F&B operations comprised of Terrace 16, Kitchen, Banquet Operations, Rebar, Room Service, and Bars. Maximizes profitability as well as guest and associate satisfaction. Implements and oversees the daily quality processes at the hotel and the development and execution of strategic initiatives. Acts as the Director of Food & Beverage in the absence of him/her. Consults with the General Manager where required.

Requirements

Ability to coordinate processes that align marketing, hotel operations and revenue management to enhance profitability and overall guest and associate satisfaction.
Ability to manage extensive amounts of information and provide constructive feedback/direction. Thorough knowledge of food and beverage operations including foods, beverages, supervisory aspects, service techniques, and guest interaction.
Excellent written and verbal communication skills.
Excellent oral communication and presentation skills.
Considerable ability to listen effectively.
Ability to work effectively both independently and as a team.
Ability to work under pressure and deal with stressful situations during busy periods.
Ability to delegate, manage, and organize projects and establish priorities consistent with company objectives. Ability to manage multiple projects, meet and work effectively under time and resource constraints. Ability to effectively lead a team of professionals.
Four-year college degree preferred
4 years’ experience in food and beverage, 2 of which should be from a Department Head level. At least 1 year progressive experience in a four-star/four-diamond or five-star rated hotel Requires substantial and successful knowledge of quality processes and Food & Beverage operations.
Food Service Sanitation Required. Alcohol Service permit (if state required).

Responsibilities

Direct the activities of key guest contact departments, including Terrace 16, Kitchen, Banquet Operations, Restaurants, Room Service and Bars by giving guidance, leadership and instruction to department heads.
Manages the day-to-day operation of Terrace 16.
Reviews forecasts and balanced scorecard. Directs Hotel actions required to maximize profitability, increasing service levels, and improving associate satisfaction in the aforementioned departments.
Assists in the execution of all property Capex projects.
Ensures Hotel implementation and compliance with the daily quality process of Trump Hotels procedures as well as Service Standards.
Leads planning committee/department heads to ensure overall profit, service, and associate satisfaction & engagement goals are met or exceeded.
Speaks with and responds to guests regarding service challenges.
Ensures Associate Satisfaction
Hires, supervises, coaches, disciplines and conducts performance evaluations for department heads and key personnel. Furthermore, partner with Director of Human Resources to develop the skills and abilities of direct reports and monitor high potential department heads, associate activity and ensures their growth within the company.
Conducts weekly F&B and general property inspections.
Assists in conducting all front-of-house Food and Beverage interviews and follow hiring procedures according to SOP's. Actively support Human Resources with recruiting efforts. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures.
Communicates with Guests, handles Guest Complaints and is present on the floor during all high activity periods