Assistant Director of Financial Aid, Operations and Processing

Findlay•Lexington, MA

3d•Onsite

About The Position

This posting is for a full-time, 12-month, exempt position. This position is responsible to steward the Direct PLUS loan and private alternative loan program which includes reviewing eligibility, monitor application submissions, and staying current on regulations; manage communication with students needing additional documentation prior to awarding; review documentation pertaining to database match issues (citizenship, aggregate loan limits, etc.); serve as a member of the Special Circumstance Committee; participate in outreach activities such as resource tables during special events; provide general financial aid and scholarship guidance to families during peak times; assist the Office of Student Employment with Federal Work Study issues; assist Director with file collection for audits; understanding and applying federal packaging to assist in awarding process; and working with other team members to accomplish the goals of the Office of Financial Aid. Essential Functions This position requires regular, predictable, reliable attendance in the office environment.

Requirements

Bachelor’s degree.
Financial aid experience desirable; two years of experience in related area required.

Responsibilities

Perform data integration activities including but not limited to: grant and loan records to the Department of Education (COD), additional inbound files from the Department of Education (COD) and private loans (ScholarNet).
Manage Direct Plus and private loan process, continuous research PLUS regulations.
Review additional documents needed to process ISIR.
Review and correct rejected loan records.
Serve as a liaison with the business office regarding loan and disbursement questions and the admissions records team regarding data integrity.
Perform initial verification and return of title-IV calculations; monitor the return of all grant and loan funds per the return of aid calculation.
Assist with Federal Work Study program.
Assist with application of Federal Work Study program.
Provide helpful customer service—in person and on phone—to the various constituents-- parents, students, faculty/staff/coaches.
Provide assistance with the collection of documentation for audit purposes.
Provide assistance to financial aid staff on various projects/initiatives.
Assist in managing the Office of Financial Aid.
Provides training and monitoring of Financial Aid Counselors.
Perform all other duties as appropriate for the position.