Assistant Director of Executive Education, Program Delivery - Heinz College

Carnegie Mellon University•Pittsburgh, PA

11d•Onsite

About The Position

Carnegie Mellon University is a world-class institution that inspires innovations and drives positive change globally. We provide a unique academic experience by combining the School of Public Policy and Management with the School of Information Systems and Management. At Carnegie Mellon University, we empower students to conduct objective data analysis, leverage information technology, and drive impactful change in managerial and policy contexts. The Assistant Director of Executive Education – Program Delivery at Heinz College leads a suite of executive education programs and key marketing and alumni relations programs. They consistently deliver all assigned program objectives, assist with developing new initiatives, and oversee planned events. You will own the day-to-day operational aspects of assigned programs/clients and ensure quality control for all assigned programs. The person will work collaboratively with other executive education staff to maintain a valuable, high-level educational experience for all participants. The incumbent will report to the Senior Associate Director for Executive Education. Program Delivery Management (50%) Collaborate closely with department leadership and staff to ensure efficient and seamless delivery of programs. Contribute to the development and refinement of executive education program enhancements that elevate participant experience and operational efficiency. Detail operational processes and administrative protocols in alignment with college and university policies. Coordinate the timely creation and distribution of course materials. Recommend process improvements and support quality standards across program materials and presentations. Serve as a primary point of contact for executive education programs, providing clear and helpful information to faculty, staff, and participants. Maintain program Slack workspaces; distribute and analyze mid-session and post-program surveys to support continuous improvement. Support day-to-day program delivery onsite or via Zoom. Event Delivery Management (25%) Lead planning and implementation of in-person program events to ensure a welcoming, well-coordinated participant experience. Reserve classrooms and external venues as needed. Coordinate event logistics, including catering, A/V needs, space setup, registration/check-in, transportation, and hotel blocks. Serve as an onsite resource for participants and partners, using sound judgment to resolve issues as they arise. Partner with vendors and oversee their work during events. Conduct post-event evaluations and recommend improvements. Collaborate with the Open-Enrollment Director to support programmatic activities that consistently meet or exceed participant expectations. Apply applicable university policies and procedures in all event operations. Other Responsibilities (25%) Complete special projects assigned by the Executive Director and Open-Enrollment Director. Support alumni programming and marketing initiatives as needed. Participate in college- and university-level initiatives and committees. Adaptability, excellence, and passion are vital qualities within Carnegie Mellon University. We are in search of a team member who can effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

Requirements

Bachelor’s Degree in a related field and five years of related experience. A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.
Successful completion of a pre-employment background check.

Responsibilities

Collaborate closely with department leadership and staff to ensure efficient and seamless delivery of programs.
Contribute to the development and refinement of executive education program enhancements that elevate participant experience and operational efficiency.
Detail operational processes and administrative protocols in alignment with college and university policies.
Coordinate the timely creation and distribution of course materials.
Recommend process improvements and support quality standards across program materials and presentations.
Serve as a primary point of contact for executive education programs, providing clear and helpful information to faculty, staff, and participants.
Maintain program Slack workspaces; distribute and analyze mid-session and post-program surveys to support continuous improvement.
Support day-to-day program delivery onsite or via Zoom.
Lead planning and implementation of in-person program events to ensure a welcoming, well-coordinated participant experience.
Reserve classrooms and external venues as needed.
Coordinate event logistics, including catering, A/V needs, space setup, registration/check-in, transportation, and hotel blocks.
Serve as an onsite resource for participants and partners, using sound judgment to resolve issues as they arise.
Partner with vendors and oversee their work during events.
Conduct post-event evaluations and recommend improvements.
Collaborate with the Open-Enrollment Director to support programmatic activities that consistently meet or exceed participant expectations.
Apply applicable university policies and procedures in all event operations.
Complete special projects assigned by the Executive Director and Open-Enrollment Director.
Support alumni programming and marketing initiatives as needed.
Participate in college- and university-level initiatives and committees.