Assistant Director of Enrollment
About The Position
As the assistant director of enrollment, you will foster relationships with applicants and their parents across various communication channels as they navigate the admission process. Each day, you will manage numerous phone calls and emails to answer complex questions about university policies, admission requirements, scholarships, financial aid, and enrollment. Among other duties, you will prepare completed applications for review and congratulate students who have been accepted. Responsibilities include the operation of management systems-such as Salesforce, Banner, and Application Xtender - to record and track applicant documents, individual contacts, and more. Additionally, you will maintain a daily schedule of phone or Zoom appointments using Calendly. In this role, you will prioritize outreach to right-fit students identified through reports, adviser ratings, and Pardot, and manage other data-driven outreach projects as assigned by leadership. Among other duties, you will serve as the primary point of contact for financial aid-related inquiries, explain the federal student aid process, and discuss expected costs with students and parents. You will also review submitted portfolios and résumés to ensure they meet scholarship requirements and advocate for students seeking additional financial support. Likewise, you will provide guidance on outside scholarship resources or steps for scholarship appeal. Additionally, you will remain knowledgeable of all university policies and procedures to communicate accurate information. In this position, you will engage with students through webinars, online chat sessions, and two monthly LiveAgent shifts to assist them at various stages of the admission process. Responsibilities include participation in special events, occasional evening and weekend work, and travel to support off-campus events or recruitment opportunities. At least four times per year, you will provide Saturday coverage for on-campus visits and tours. Among other duties, you will communicate proactively with deposit-paid students to prepare them for enrollment and encourage them to make quarterly balance payments by the specified due dates. The ideal candidate exhibits strong communication, organizational, and time management skills. They also have keen attention to detail and the ability to think strategically while quickly adapting their focus. The candidate performs well under pressure and maintains a positive attitude.
Requirements
- Bachelor's degree
- Strong communication, organizational, and time management skills
- Keen attention to detail
- Ability to think strategically and adapt quickly
- Ability to perform well under pressure and maintain a positive attitude
- Valid driver's license
Nice To Haves
- Monday to Friday with the ability to work some evening shifts and weekends for special Admission projects and events
- Experience with Microsoft Excel, PowerPoint, and Word
Responsibilities
- Foster relationships with applicants and their parents across various communication channels.
- Manage phone calls and emails to answer questions about university policies, admission requirements, scholarships, financial aid, and enrollment.
- Prepare completed applications for review and congratulate accepted students.
- Operate management systems (Salesforce, Banner, Application Xtender) to record and track applicant data.
- Maintain a schedule of phone or Zoom appointments using Calendly.
- Prioritize outreach to right-fit students using reports, adviser ratings, and Pardot.
- Serve as the primary point of contact for financial aid inquiries.
- Explain the federal student aid process and discuss costs with students and parents.
- Review portfolios and résumés for scholarship requirements and advocate for students seeking financial support.
- Provide guidance on outside scholarship resources and appeal processes.
- Remain knowledgeable of all university policies and procedures.
- Engage with students through webinars, online chat sessions, and LiveAgent shifts.
- Participate in special events, including occasional evening and weekend work.
- Travel to support off-campus events or recruitment opportunities.
- Provide Saturday coverage for on-campus visits and tours (four times per year).
- Communicate proactively with deposit-paid students to prepare them for enrollment and encourage balance payments.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Educational Services
Number of Employees
1,001-5,000 employees
