Assistant Director of Donor Service and Retention, USC Athletics

University of Southern California•Los Angeles, CA

31d•$29 - $31

About The Position

USC Athletics is looking to hire an Assistant Director of Donor Service and Retention to join our staff and student community of 600+ individuals. Reporting directly to the Associate Athletic Director of Premium Seating & Donor Service and Retention, this role will serve as a member of the Athletic Development team and will be the primary day-to-day contact for our current and new Trojan Athletic Fund (TAF) members. This individual will be responsible for annual TAF, ticket and parking renewals, assist with our seat upgrade event, ensure fulfillment of Trojan Athletic Fund benefits, be responsible for resolving all issues completely, build out our client database, and provide interactions that are reflective of the university, always with the goal of driving renewals, increasing support, and growing our donor pipeline. The ideal candidate will possess a strong understanding of Microsoft Office, and experience with or working knowledge of Paciolian platform and Salesforce CRM is a plus. They will also have a positive attitude, excellent communication skills, have strong attention to detail, work well within a team environment or independently, and have the ability to organize and prioritize tasks. Knowledge of and experience working in higher education preferred. Understanding the unique culture and needs of college athletes is preferred. This position serves a large student and staff population, must demonstrate a commitment to improving outcomes for a variety of populations, and is expected to contribute to the program’s demonstrated commitment to non-discrimination and equal opportunity for all. USC Athletics is committed to non-discrimination and equal opportunity. This is a non-exempt position, and evening/nighttime/some weekend work is expected.

Requirements

The ideal candidate will possess a bachelor’s degree and two years of experience (three years preferred).
Combined experience/education as substitute for minimum education
Proficient with Microsoft Office, Paciolian platform, and Salesforce CRM is a plus.
Valid driver's license required.
Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment.
In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values.

Nice To Haves

Experience working in higher education and/or a sports related field ideal.

Responsibilities

Provide high-level customer service to donors and season ticket holders by handling inbound calls, resolving inquiries, managing and retaining a book of business.
Meet and exceed retention metrics and goals.
Support any additional general service or ticketing needs.
Drive revenue by selling, upgrading, and cross-selling season tickets, mini plans, individual game tickets, and group packages.
Build and maintain strong donor relationships by proactively conducting 400+ monthly touchpoints, ensuring account accuracy, payment compliance, and clear communication through consistent outbound calls, emails, and in-person seat visits.
Answer Trojan Athletic Fund (TAF) email inbox.
Perform game-day duties as assigned.
Patriate in various TAF events and programs.
Assist in developing and delivering customized benefits, programs, and events to drive loyalty with assigned account base.
Maintain up-to-date knowledge and effectively and enthusiastically communicate all team events, TAF member benefits, and arena/stadium details.
Maintain accurate and up-to-date CRM records by documenting detailed client interactions and account activity in CRM database and ticketing system.
Promotes an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold the principles of the USC Code of Ethics.
Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.