Assistant Director of Components
About The Position
The Assistant Director of Components leads the strategic development, support, and growth of ACS's Local Sections in the US, International Chapters and Student Chapter network, serving as the primary organizational liaison between headquarters and components worldwide. This role combines elements of member success management, network development, business strategy, and community building, requiring both strategic vision and operational excellence to drive component engagement, expansion, and support. The ideal candidate will develop scalable support models, create tools and resources that enable local success, use data to drive decisions and measure impact, and support a high-performing volunteer network that delivers value to our members. This position reports to our VP of Membership and Strategic Engagement.
Requirements
- Bachelor's degree required; MBA or advanced degree preferred
- Minimum of 8 years and 4 years of progressive management experience in one or more of the following:
- Customer success, account management, or client services leadership
- Partner/channel/franchise network development and management
- Business development or sales operations in multi-location environments
- Community management or user engagement at scale
- Strategic consulting or program management
- Membership organizations or nonprofit management
- Demonstrated success building and scaling geographically distributed networks or teams
- Proven track record driving measurable business results and achieving strategic objectives
- Approximately 20-30% domestically and internationally
- Strategic thinking: Ability to develop data-informed strategies that balance global consistency with local flexibility
- People Management and Leadership skills: Ability to build high performing teams and guide staff through change and transformation
- Business acumen: Understanding of growth drivers, financial sustainability, and performance optimization
- Relationship management: Exceptional ability to build trust and influence stakeholders without direct authority
- Analytical skills: Comfort using data, metrics, and analytics tools to inform decisions and measure impact
- Change management: Experience driving transformation initiatives and gaining buy-in from diverse stakeholders
- Scalability mindset: Ability to design solutions that work for 10 components and 200 components
- Communication excellence: Outstanding written and verbal skills for executive, operational, and volunteer audiences
- Proficiency with CRM/database platforms (Salesforce, HubSpot, or similar)
- Experience with data visualization and analytics tools (Tableau, Power BI, Excel)
- Comfort with project management software and collaboration platforms
- Ability to leverage technology for automation, efficiency, and enhanced user experience
- Budget management and financial analysis capabilities
Nice To Haves
- Experience in professional services, SaaS, franchise systems, or multi-site operations
- Experience with not for profits desired but not essential
- Track record building partner enablement programs or customer success playbooks
- International business experience or managing global networks
- STEM background or experience serving technical/scientific communities desired
- Experience with community platforms, online engagement tools, or member portals
Responsibilities
- Strategic Leadership & Planning
- Component Support & Scalable Solutions
- Leadership and People Management
- Volunteer Engagement
- Stakeholder Engagement & Cross-Functional Collaboration
Benefits
- paid vacation leave
- paid sick leave
- paid holidays
- health insurance
- flexible spending account or health care savings account
- dental insurance
- life insurance
- vision insurance
- retirement benefits
- short- and long-term disability
- 4-week work from anywhere
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What This Job Offers
Job Type
Full-time
Career Level
Manager
