Assistant Director of Catering and Conference Services

Four Seasons Hotels and Resorts • Kapolei, HI

258d • $99,000 - $104,000

About The Position

The Assistant Director of Catering and Conference Services at Four Seasons Oahu is responsible for co-managing the daily operations of the catering and conference service department. This role involves assisting with balancing daily revenue, forecasting, and budgeting, as well as supporting the Director in developing and implementing strategies. The Assistant Director will oversee all aspects of conference and event coordination, ensuring a flawless experience for corporate and incentive group clients. This includes collaborating closely with various departments to ensure smooth operational flow during events and serving as the primary point of contact for meeting planners and clients. The position requires managing event space logistics, creating detailed event documentation, and ensuring all events are executed to the highest standards of service and quality. The Assistant Director will also resolve any issues that arise during events and prepare post-event reviews with clients to ensure satisfaction.

Requirements

• 3-5 years of experience in conference services and event management, preferably in a luxury hospitality role.
• Exceptional verbal and written communication skills.
• Strong organizational skills with the ability to prioritize and meet deadlines.
• A customer-focused attitude with the ability to anticipate client needs.
• Proficiency in event management software.
• Ability to lead and motivate a team and manage multiple projects simultaneously.
• Awareness of and sensitivity to diverse cultural preferences.
• Proactive problem-solving skills with the ability to remain calm under pressure.
• Legal work authorization in the United States.

Responsibilities

• Co-manage the daily operations of the catering and conference service department.
• Assist with balancing daily revenue, forecasting, and budget.
• Support the Director in developing and implementing strategies.
• Responsible for all aspects of conference and event coordination, from pre-booking site inspections to post-event follow-up.
• Collaborate closely with Sales, Culinary, Audio/Visual, Banquets, Housekeeping, and other departments.
• Serve as the primary point of contact for meeting planners, clients, and internal teams.
• Manage event space logistics, including room setup, technical requirements, and special requests.
• Work closely with clients to understand their objectives and provide customized solutions.
• Create and maintain detailed event documentation, including BEOs, room diagrams, and timelines.
• Participate in internal meetings with hotel departments and clients.
• Ensure all events are executed to the highest standards of service, quality, and luxury.
• Resolve any issues or challenges that arise during events promptly and professionally.
• Prepare and deliver pre and post-event reviews with clients.

Benefits

• Competitive salary range of $99,000.00 - $104,000.00 USD.
• Opportunity to build a lifelong career with global potential.
• Commitment to staff levels that support extraordinary staff-to-guest ratios.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation