ASSISTANT DIRECTOR OF BANQUETS

MDM Group Marriotts•Miami, FL

About The Position

The Assistant Director of Banquet Operations leads the Food and Beverage service of events and the corresponding staff. Ensures consistency and the highest level of service by training and developing staff and executing the requirements of events based on catering service standards. As an assistant department head uses leadership skills to coach and develop staff.

Responsibilities

Sets goals and delegates tasks to improve departmental performance. Monitors progress and leads discussion with staff each period.
Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props). Manages departmental inventories and maintains equipment.
Uses banquet beverage Use records to control liquor costs and mange the banquet beverage perpetual inventory.
Applies knowledge of all laws, as they relate to an event.
Conducts monthly department meetings with the Banquet team.
Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.
Schedules banquet service staff to forecast and service standards, while maximizing profits.
Assists team in developing lasting relationships with groups to retain business and increase growth.
Maintains established sanitation levels.
Adheres to and reinforces all standards, policies, and procedures (PPM, Core Deliverables, SOPs, LSOPs, etc.).
Communicates and executes departmental and hotel emergency procedures and ensures staff are trained in safety procedures.
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.
Empowers associates to provide excellent customer service. Ensures associates understand expectations and parameters.
Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.
Reviews comment cards and guest satisfaction results with associates. Participates in the development and implementation of corrective action plans.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
Interviews and hires Banquet team members with appropriate skills.
Ensures a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job. Ensures associates are cross trained to support successful daily operations.
Uses all available on the job training tools for associates. Supervises on-going training initiatives and conducts training when appropriate.
Communicates performance expectations in accordance with job descriptions for each position.
Conducts associate performance appraisals and provides feedback as needed.
Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.
Actively solicits associate feedback, utilizes and "open door" policy and reviews associate satisfaction results to identify and address associate problems or concerns. Brings issues to the attention of the department manager and Human Resources as necessary.
Administers associate progressive discipline procedures. Ensures hotel policies are applied fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
Ensures that regular on-going communication is happening with associates to create awareness of business objectives and communicate expectations, recognizes performance and produce desired results.
Celebrates successes and publicly recognizes the contributions of team members; ensures associate recognition is taking place on all shifts. Participates in an on-going associate recognition program.
Effectively up-sells products and services throughout the event phase.
Participates in customer site inspections and assists with the sales process when necessary.