Assistant Director, Occupancy Management

Drexel University•Philadelphia, PA

3d•Hybrid

About The Position

The Assistant Director of Occupancy Management reports to the Director of Occupancy Management within Drexel Housing and Residence Life in the Business Services department. Key responsibilities for this position include managing the institution’s required residency program, ensuring expert-level use of the StarRez housing system, supporting housing assignments and billing processes for university-operated and leased properties (including fraternity and sorority housing), and collaborating on communications and recruitment events. The role also involves developing and documenting efficient workflows, training campus partners, upholding confidentiality, and analyzing industry data to inform best practices. This is a Hybrid position, working primarily on-campus throughout the week. About Business Services and Academic Properties, Inc. Drexel Business Services (DBS) delivers a variety of programs and services that are customer-responsive and aligned with Drexel University’s academic mission and strategic plan. The portfolio includes housing, dining, retail, DragonCard, student centers, parking, and real estate operations through Academic Properties, Inc., a wholly owned subsidiary of Drexel University. DBS manages more than 2 million square feet across Drexel’s campuses and oversees a campus dining program serving approximately 2,500 residential students and 3,100 dining plan holders. With a projected $55.7 million in revenue and $33.2 million in operating expenses for FY25, DBS contributes approximately $22.4 million to the University’s bottom line.

Requirements

Minimum of a Bachelor's Degree or the equivalent combination of education and work experience.
Minimum of 1 year of experience working in education or data management.
Ability to work occasional weekends to support summer housing and university events throughout the year as needed.
Ability to work on-call (virtually or over the phone) throughout the year as needed.

Responsibilities

Manage the 2-Year Residency Program (2YRP), overseeing exemptions, accommodations, UNIV101, presentations, appellate board work, and partnerships with enrollment services and ACC to retain first- and second-year residential students.
Maintain proficiency in StarRez, the enterprise system for housing occupancy management.
Serve as the expert on occupancy processes, including assignments, room changes, forms, correspondence, and charges.
Develop and maintain efficient customer and internal workflows, document these processes, and train campus partners. Manage external workflow via RightNow CRM.
Keep student records confidential and professional.
Collaborate with the Assistant Director of Communications to boost housing revenue, lead information sessions on assignments and procedures, and represent Housing and Residence Life at recruitment and orientation events.
Manage all occupancy aspects for university-operated and leased housing, including fraternity and sorority properties: applications, assignments, portal operations, listservs, and billing throughout each academic term.
Collect, analyze, and distribute data from benchmark institutions, industry standards, and best practices in assigned areas.
Assist the Director and Occupancy Managers to plan, implement and execute the quarterly Opening/Closing, Term Switch processes, Annual Open Room Change process and damage billing processes.
Serves as on-call support for operational emergencies.
Other duties as assigned.