FSRI - Assistant Director, Lucy's Hearth

The City of Providence•Middletown, RI

34d•Onsite

About The Position

FSRI is always looking for candidates that want to make a positive impact on the community! Position Summary: Responsible for providing day-to-day management of the Lucy’s Hearth continuum of programs and expansion efforts as assistant to the Department Director, spanning emergency family shelter, transitional housing, permanent supportive housing, and community-based services. Facilitates on-site staff training, supervises staff, and oversees staff recruitment efforts and scheduling across all programs and services. Focuses on culturally attuned, trauma-informed best practice services aimed at homelessness prevention and mitigation for resident families.

Requirements

Bachelor's degree in human or social services required or two years of comparable experience
Prior supervisory and/or program management experience required
Possession of a valid driver’s license, reliable transportation and proof of current auto insurance required
Must have excellent communication, interpersonal, and organizational skills
Must be agreeable to flexible scheduling to meet resident family needs
As essential staff, the Assistant Director is required to report to work when scheduled, even if FSRI is otherwise closed, and to remain on site beyond the end of a shift until a replacement arrives, if needed
Outstanding communication skills (i.e., written, verbal, presentation) a must
Ability to lift up to 20 lbs.

Nice To Haves

Experience working within the Rhode Island housing system preferred
Bilingual/ASL skills are compensated by an additional 6%, above base pay.
Multilingual skills are compensated by an additional 8%, above base pay.

Responsibilities

Provides oversight for overall shelter operations, ensuring uninterrupted, on-site 24/7/365 coverage of the facility.
Ensures service delivery for resident families is in accordance with all contracts, licenses and agency policies and procedures and that policies and procedures are kept up to date.
Assists the Department Director in identifying service gaps/program needs and planning, designing, implementing, and overseeing new and expansion programming.
Works closely with the Department Director to ensure service outcome targets are met.
Collaborates with the Human Resources Department to recruit and retain staff and address performance issues promptly.
Collaborates with the Quality Management Department and leadership to develop data collection methods, monitor progress in achieving goals and objectives, coordinate chart maintenance and archiving activities, triage/mediate incident reports, and implement programmatic course corrections.